Top 10 Apple’s Hotels

If you have young children, stay away from this hotel. Walls are paper thin and the other customers apparently do not like children.We stayed there for one painful night. Toddlers are loud, especially when first checking in. Our phone kept ringing but when I answered it, there was no sound. We tried to get our toddlers settled in as quietly as possible. A hotel receptionist knocked on our door and asked us to be quiet, which we were actively trying. My daughters were not screaming; they were just talking. My two year old tripped and fell down and I comforted immediately to stop her crying. She cried for less than 30 seconds but the phone started ringing. We finally had the children settled and in bed when someone knocked on our door. A mother with four kids believed our room was hers. We told her we just checked in and it was ours. Ten minutes later another hotel staff knocked on our door and threatened to kick us out as this was our las warning. I called the front desk and spoke to her to let her know the “noise” was not us beyond answering our door. I also advised her that the room phone wasn’t working which hadn’t been passed on to her from the previous front desk person. We wake up at 8 am and immediately get ready to leave the room because I know at this point, a complaint is imminent. Again, my toddlers were not screaming or yelling but they shockingly talk and cry at the littlest thing. Despite my best efforts to try to move fast while reminding them to whisper, the phone rings and within minutes a new front desk staff tells us we are making too much noise. My husband is fed up at that point and has the kids leave the room in various states of undress. I stay in the room to pack up quietly. Guess what happens 15 minutes later, the phone rings. We are getting complaints even when we are quiet. I went downstairs and confronted the front desk person about him being the third person whom I told over three shifts that the room phone does not work. I also ask him if he would like me to abuse my children to get them to shut up. Short of duct taping their mouths, toddlers are toddlers and this was the most family unfriendly experience we have ever had. Traveling is hard enough without feeling harassed by hotel staff and children-hating customers. The walls must be paper thin because my children were never scream, yelled or jumped up and down. I felt the entire experience to be hostile to a family with young kids. We will avoids this hotel in the future. I would suggest any family with young children avoid it as well. I don’t know what is worse: being threatened to be kicked out when your two year old cried after tripping and hurting herself or being threatened to be kicked out when someone else’s child is making normal noise and being singled out as the scapegoat.

Front desk clerk was awesome. Room was awesome. Fitness room was awesome and breakfast was awesome. Only complaint is the pool was really cold.

This was a last minute trip for an unexpected reason. The staff is always very helpful and friendly. We usually request a certain room and when it is available they always provide it. If the room is not avaible they provide a similar one for us. You will not beat the location of the hotel. You have everything you need within walking distance.

Very clean. I loved it here. Did not want to leave lol. Home away from home.

Do you want to stay in a hotel that is conveniently located just off of I-90, & is just a short 20 minute drive from downtown Cleveland? Then stay here. Do you want to park your car in a well lit, safe parking lot? Then stay here. Do you want to stay in a hotel that is conveniently located near restaurants, a Meijer store/gas station, & a Get 'n Go convenience store? Then stay here. Do you want to be welcomed by a friendly, helpful staff? Then stay here. Do you want a super clean room that: - Is free of bugs, debris, & other...things? - Has comfortable beds? - Has an incredibly clean & well stocked bathroom? - Has a kitchenette with a stove, oven, microwave, refrigerator/freezer, dishwasher, plates, eating utensils, cooking utensils, drinking glasses, & a roll of paper towels? Then stay here. Do you want to stay in a hotel with a nice, cozy bar in the lobby? Then stay here. Do you want to stay at a hotel that offers a free ”better-than-continental breakfast”? Then stay here. Do you want to stay at a hotel with fast checkout? Then stay here. I get all of these things, & more at the Residence Inn; that's why I stay here every time I come to Cleveland. Stay here; you won't be disappointed.

Unified standards, very good. The front desk service attitude is good 👍

This is a standard quick service hotel. That is quite well-maintained. The facility is a bit older, but has been refreshed. The rooms are clean, the bed is comfortable, in the air conditioning works well. The bathrooms are modest in size, but have excellent water, pressure, clean towels, and the bathtub and area around it were absolutely spotless. There is a small pool, a fitness center that was essentially treadmills and some weights; nothing fancy but what you need. Check-in and check-out were quick and friendly. For road warriors: there is coin laundry. They also have grab and go items. If you’re visiting this area this I’d a safe bet for a clean room.

Hampton Inn Westlake offers a very nice room at a decent, fair price. Check in was a breeze and they had both cookies and popcorn in the lobby in the evening. Room was nicely appointed, bed and linens were comfy, although there are only two towels in the bathroom. TV worked great as did internet. Room was clean. Basement level was under construction, but we did not notice any construction issues either on the lobby floor or the fourth floor where our room was located. Note: hotel front desk clerk did not honor room preference or location reuest, however this was a minor thing. The hotel is located right next to a Bob Evans with a Wendy's next to it and there is a huge shopping mall/center type area on the other side of the intersection which would offer something to do and numerous places to dine without having to drive any further. Hotel was easy to find off I90. Breakfast was good with some decent variety, but did not offer as many choices as other Hamptons I have stayed at in the area. Still good, hot, and filling. We didn't use pool or exercise room as we checked in late and left early, but I would definitely recommend this hotel to a friend and I would stay again if in the area.