Top 10 Armando Hotels

We booked 3 nights at this boutique hotel based on the mostly positive reviews on this forum. Our experience unfortunately was not so great. We checked in rather late in the evening at around 8.30pm. We were coming in from the bus station as we had crossed over from Jordan earlier in the day & we were exhausted & hungry. We were looking forward to a few comforts after some hectic days in Wadi Rum. The cab dropped us off on the street out front...there was no doorman so we dragged in our luggage into the small lobby where we were met by Adi at the front desk. He explained a few things & offered us a coffee but we wanted to just get into our room. What I found really strange was we had considerable amount of luggage but he didn't lift a finger to help even me & I was struggling. The room was okay size but the furniture was weird - supposedly designer but just plain Uncomfortable. They provided no baggage racks which meant all the bags on the floor which again is so inconvenient. For any decent hotel this a very normal requirement or at the very least provide a space for keeping big bags. We found that some of the toiletries in the bathroom were obviously used by the previous occupants of the room. The caps were not screwed properly & one of them was leaking. Housekeeping had not bothered to throw them just simply kept them there along with some fresh ones. Disgusting ! The next day I asked for an ironing board. The young girl, I think her name was Miriam looked a bit perplexed at first & then came back after a quite a while with an iron & a dirty old stained hand held board. Made me wonder people don't require irons ? We met the manager Tali the next morning....she wasn't too friendly or hospitable. Miriam was friendly & offered us some coffee. We enquired about a Sim & a Rav card & were told that we would have to look on the street for a phone shop. The location of the hotel is on a buzzing street full of cafes, shops & restaurants so we didn't have to walk too far to find a shop selling the cards. At the hotel they told us that we would have to go 10kms away about 25 minutes by taxi to find a Rav card recharge place. We are very well travelled & that just didn't sound right....the authorities are not going to make the purchase of an everyday travel card so difficult. The guy who sold us the SIM card told us we would find it at the pharmacy next to our hotel. I can't remember the name of the shop but it was literally the next building sharing a common wall. It was that easy....the girl at the counter was lovely & one of the customers in the queue offered to walk with us to where we were going as he was going that way. Didn't Tali know that Rav cards are available next door ? She's managing a hotel & she didn't know this very basic piece of information relevant to all tourists ??? When we came back in the late afternoon we found our room was not made up. The clothes line in our bathroom didn't work but despite repeated requests nothing was do

A fantastic break at the Carlton, fantastic staff as you'd expect from a 5 star hotel but these guys and gals went above and beyond, from the reception personnel and beyond the attention to service was remarkable, amazing location, and probably the best bed and pillows I've ever used.

The room is small, the floor is tiled, not wooden. Such an expensive hotel has no wooden floor and is not graded. The windows are low quality and not soundproofed. Noisy roads can be heard at night. The most terrible thing is that they didn't tell the guests that this hotel was a psychiatric hospital before. The inside was really scary. It felt like the ghosts who died in the psychiatric hospital were still there. Do not really recommend it to Chinese tourists.

Breakfast is very average ... I care more about breakfast, so it feels lowered overall! The room is very convenient to see the sea, very close to a famous market, there is a restaurant near the intersection is delicious! The hotel's general hygiene, it is recommended to bring your own boiler, sleeping bag, toiletries, towels, bring all! If I have a choice, I still recommend staying in a luxury boutique hotel in the ancient city