Agios Stefanos, Monemvasia, Peloponnese, Greece
"Although the location and the rooms are really great, the breakfast is exceptional, the activities that are organized on a daily basis are creating a nice experience keeping you in the hotel... there is a big “BUT”: the reception service is poor, the restaurant menu is very limited & we had a very dirty room!!! Reception: We arrived a rainy day, two couples with two babies, after 4 hours trip, and we found a long queue of people in the reception trying to check out. Nobody said hello, nobody asked to carry our luggage (although the hotel owns golf carts), nobody offered a welcome drink or a place to sit while waiting for over half an hour. We left our luggage in the room and moved straight ahead to the restaurant for lunch. From a very limited menu we were informed from the waitress that there was no fava, octopus, burger and salmon. There were just three options from the main dishes. Room: Going back to the room, we found food leftovers from the previous guests (both in the bathroom and the kitchen), dust on the furniture, and the floor was really dirty- it was obvious that no vacuum was done for many days/stays). We informed the receptionist and even after that comment and the visit of house keeping, the room was still dirty!!! They removed the leftovers, but the dust was still there. Moreover the mattress was leaning towards one side, and the only thing that they did so to fix it was to turn it the other way round. We decided to leave a day earlier than planned, due to weather conditions, and although they should charge us for half night, they did not due to the bad cleaning experience that we had. This was of course a good point and showed a really good will, but the actual still says that for four days we were staying in a dirty room. "
"My parents and I spent a few days at the hotel in December and loved every minute of it. The staff is warm and friendly - Nikos at the restaurant, Panos with activities, and Steve who explained bread and olive oil making were highlights. We enjoyed bread making (and eating!), soap making, and learning about olive oil production. The spa was also excellent and Licha was a very good masseuse and staff member at the spa. The rooms and property were amazing, spacious, and full of character. The staff noticed my father had trouble with steps and offered us a room that was more convenient without us having to ask. The location is excellent and we were able to visit the old town of Monemvasia as well as Kastania cave while we were there. Highly recommend the hotel. "
"A classy hotel ideal for unique location of Greece !! Hospitality and kindness as well as a wonderful spa !! Strongly recommended the Spa services where Ms Litsa Papooli the spa manager with her positivity and open-heart will make you feel relaxed and at home !!"