75 14th Street Northeast, Atlanta, Georgia, United States
"Hello, I wanted to take a moment to tell you what a beautiful hotel you have and, more importantly, what a fantastic employee family you have. I chose to say family rather than staff because you all engaged with each other like family and treated my family and me like we were part of yours. I live here in Atlanta and moved here about four years ago, but my family resides out of state. They came to visit me, and I decided at the last minute to take us all for a "staycation" at your hotel (I booked through my American Express Platinum Travel number). We were celebrating my Master's Degree and as well as the new beginnings of another family member, and you all did not disappoint. I will be honest, I was trying to book at another five star hotel, but they were sold out, so I booked at your hotel. I am so glad that my initial plans did not work out; otherwise, I would not have had the chance to experience such a beautiful and friendly hotel family. From being greeted by Vincent when we pulled up, and he helped me out of the car, to Samantha at the front desk (she was so thorough and also warm and friendly) to Tamron (not sure if I spelled it right), who brought our luggage upstairs, to Sampson who drove us in the Tesla to the steakhouse we made reservations at (he is such a nice gentleman, and the conversation on the ride was great), to how nice Taylor, Fiona, Raven, Dawn, and Luis were when we came in for lunch, drinks or breakfast. I plan on doing a few more staycations because you treated my family and me so very special. In my profession, I am a Director, and I know the importance of service and making sure to treat everyone with courtesy and respect, no matter who they are, what they do, or what their economic status is. I watched how you treated not just me, but everyone, and I truly appreciated how kind everyone is. I look forward to seeing all of you again and soon. Oh, let me tell you, the DJ (Mathis I believe is his name) is about the best DJ I have had the pleasure of listening to. Great playlist. Thank you for allowing me to show my family such a good time. The service was so good at your hotel, and they enjoyed everyone so much, they are considering moving here now. I hope you pass my comments on to the GM of the Four Seasons Atlanta. Sincerely, T. Jackson"
"• On the morning of 9/5 my girlfriend ordered in room dining for breakfast and had lox with avocado toast. Upon eating she became violently ill and spent the day throwing up in your hotel bathroom and lying in bed with a fever. We had prepaid tickets to an event that night and had to leave upon arriving as she had to go to the bathroom and throw-up. This was our last day together before she goes active duty and I will not be able to see her for months and unfortunately it was ruined. • At approximately 8:30am on 9/5 my girlfriend and I were woken up from someone entering our room through the connecting door to another room. I yelled “Hello” and heard no reply and went and shut the door and relocking it. I looked out the main door to the hallway and saw a tub of cleaning supplies. This scared us very much as we were sleeping and did not expect someone to enter our room so abruptly and not announce themselves or apologize. • Inside the Ice room on the 5th floor there is terrible black mold coming from the ceiling and the air conditioning vent. The dank smell inside the ice room was a clear indication that there is a problem. Worse is that you can get a hint of that same mold smell coming through the hotel room air conditioning. This is a serious problem. • The ice machine on the 5th floor was broken and we had to call for ice which took 30min to receive. I also asked for a spoon that did not arrive and had to ask the person delivering to go back and get the spoon that I asked room service reception for. I also ordered a Jack and Coke and only received Jack Daniels and had to call again for a coke. I am not typically the type of person who complains or writes bad reviews. However, I feel in this case that my girlfriend and I had a horrible time and she is still recovering from the food poisoning experienced with your breakfast. I don’t feel like it is fair what we went through."
"Great location and has the quality service, food, amenities thats expected of a 5 star luxury hotel. When we hit in snag in our accommodations and their staffer, Angel, went above and beyond to help us find a great resolution. would absolutely come back any time I'm in Atlanta. "