Top 10 Augusto's Hotels

This was our 2nd stay at this Homewood Suites and it was just as pleasant as our first. We have family in the area and visit quite frequently. This is now our go-to place to stay. We found this hotel to be clean, comfortable, well maintained and friendly. The room was spacious and the morning breakfast was excellent as well. They only offer the even social one evening a week, which is a shame as it is quite good. I do hope they consider bringing it back to 4 nights a week or even every night as the Drury hotels do. We travel frequently and wish that we could find a hotel like this in ever place we go. If you're looking for a clean, comfortable, safe and spacious place to stay, this would suit your needs perfectly.

My kids and I had a wonderful stay here! We were greeted by such a cheerful person, and in the morning we had an equally welcoming interaction by the front desk person. She even brought up our coffee and bagels from Starbucks after I had called about something else! The room had lovely touches like a statue lit by a warmly glowing light and artwork. And, the shower had shampoo in refillable jars instead of wasting those little plastic containers - wow, thank you! Everything was incredibly warm, comfortable, and totally Covid-safe. Unlike other hotels we have stayed at on our cross-country road trip, here the front desk people wear secure masks covering their nose and chin, and the dividers between front staff and guests keep everyone safe. Well done!

How do I give this hotel a zero? This is not the Marriott that you have stayed at or are used to. The lobby is not the same as the ad/pictures. The hallways are tiny and narrow. The walls are peeling, dark and dirty. The elevator fits 4 people and is very slow. The rooms are no better than a motel room- gray walls and bathrooms so plain- walls are dirty and peeling!! This is not the Marriott that touts service, cleanliness, or excellence in rooms.the photos in the ad are misleading as the hotel is not that clean or “bright” Several important issues during our stay: 1. Towel bar fell off when we were hanging a towel. Maintenance came t fix it and he hammered it into the wall. The towel bar now has hammer dents all over it and is crooked! Looks like a job my 3 year old nephew did. 2. Our phone in the room didn’t work. Yes we have a cell but using the room phone makes calling other rooms, housekeeping and the front desk easier. Also… calling for emergencies! We told the front desk and basically we’re told “sorry but nothing we can do” 3. There was a piece of the air conditioner on the bottom that was falling off- for safety reasons we put the office chair in front of it so my kids wouldn’t scrape/cut their foot walking by it. 4. The rooms smelled so musty, moldy and old… like it has gross smell to it. 5. Bathroom door does NOT lock! It has a lock on it but it’s broken. Really awful- fix the door handle! 6. The seats in the lobby- don’t sit in them. The seats material is falling off and peeling. The pieces were stuck to our shorts/pants. Please take your money and go somewhere else. Actually, friends stayed at the Double Tree Hilton which is right next door. They had a great stay, clean, plenty of elevators, nice rooms, good customer service, their room phone worked and get this… free hot breakfast. Don’t stay here. We had a horrible stay and will not come back again

I checked in for one night. The hotel appeared clean which has always been a priority for me and even more so now with the pandemic still in full force. Upon checkout the next morning I looked under the bed, as I always do, to ensure that nothing fell under the bed as I didn’t want to leave anything behind. I was shocked at what I saw! I don’t know what this fluid was (and believe me, I wasn’t looking to investigate) but it looked like something from a crime scene. There were also crumbs under the bed (I did not bring food into the room). This is unacceptable under normal conditions but now with the pandemic still going strong, this is hazardous. I regret not looking under the bed before I slept in it! I should never have assumed that this property was following the cleaning protocols which were posted on a large sign by the front desk meant to put one’s mind at ease. Clearly this notice was “window dressing” at best. Unfortunately this sign gave me a false sense of security. I reported this issue to the front desk as I was leaving. I wouldn’t want anyone else to go through what I did.

This a very good hotel to stay in, why? Such friendly staff, such a beautiful room, and what a convenient location! I would recommend it! Best of luck and best of joy to everyone who saw this comment!