109 East 7th Street, Austin, Texas, United States
"This hotel is a solid 3-star hotel, similar to a courtyard or Hampton Inn quality. There are minor cosmetic wear through the room/bathroom and the cleaning isn't Four Seasons quality but I had a good stay and the staff are wonderful. The Cons - If you're below floor 18 or so, you may hear street noise. It's worse if you're below 10. I was on 14 and heard the crosswalk beeping non-stop. Faint, but still. I moved to 21 and could still hear it periodically but not as often. - People rave about the cleaning here, but the first room I got had someone else's hair around the shower, and the outer part of the toilet bowl had someone else's pee. Not a lot, but still gross. - Mixup of rooms. I called housekeeping to request a cleanup time of 10:00a for my five night stay. They did it that day but no one showed up the next day. When I called, they said someone set my room as do not clean. I have no idea why as I never requested this and never used the door hanger to indicate this. So they must have mixed me up with someone else. Also, they once called me to tell me my pizza arrived, but I never ordered a pizza. I should have claimed it anyway. - Low water pressure. The shower and bathroom sink water pressure was low, but the kitchen sink was good. Neutral - Neighbor noise. It's mostly a business hotel so you won't hear a lot of families and kids. The walls aren't paper thin, but you may hear people above you moving around and pipes sounds in the bathroom. It's not terrible, but would be worse if it was a family hotel. - Room size is on the smaller size. I would recommend upgrading to a room with a sofa-bed if you want a size of a more "standard" US hotel room. - Minimal toiletries. There are mounted shampoo/condition combo in one bottle (that tends to leak) and body wash in another mounted bottle in the shower. You get a bar of soap and a mini lotion. I suggest bringing your own bathing stuff if this isn't enough. - Checkout time. You can bump it back 30 minutes but they'll charge you if more. 12:30p is the latest. Pros - Simple room decor. Kind of reminds me of a modern hospital suite. - Comfortable bed - Great appliances - full sized fridge, stove top, microwave, coffee maker. You also get a new sponge and dish detergent. - Staff. The staff really want you to have a pleasant stay. After I was annoyed of the housekeeping issues, I coincidentally ran into Parker and he was incredibly accommodating. He comped me dinner at Caroline's and moved me to a different room. He even called me the next day to check on me. - Location is great. You're a short walk from a lot of tasty places and VooDoo Donuts is right there. I got to all these recommended food places on foot in 30 min or less. Or you could just take one of the billion scooters left all over to faster commute time. - The breakfast is amazing. I only had it one day but it's free and they had fresh flavored pancakes, a yogurt bar, cereals, pastries, fruits, different juices, e"
"My fiance & I stayed here from a Friday-Monday in February. The employees are friendly, the rooms are clean and pretty. The breakfast included was fresh and healthy, we didn't eat breakfast anywhere else. There were dairy and sugar alternatives and fresh pastries. The restaurant on the first floor is cute and delicious. The adjacent coffee shop has unique coffee beverages, pastries, and desserts. I love that there's a bar on the 2nd floor. You can head down from your room to grab a drink during happy hour and hang out to play lawn games, there was also a DJ on a Sunday afternoon. The hotel itself is in a great location downtown. We walked to the Austin visitor center, many restaurants in the area, and the 6th street bars to hear live music. It's a short scooter ride/uber ride to Rainey St. Overall this place is awesome, we'd definitely stay here again! Thanks for having us!"
"When I booked this hotel, I booked it based on it being a category 6, the same as the JW Marriott, about 6 blocks down Congress. When I first checked in, I get to my room and immediately go to the bathroom after setting my bags down. Upon lifting the lid to the toilet seat, I notice the toilet has dried urine on it. Given that traveling and cleanliness a big concern, especially during Covid, I immediately called to the desk and alerted them. They asked me to come down. I came down and the lady working was very nice. She was very apologetic and gave me keys to another room as well as a drink voucher to Caroline, the bar at the hotel. I get settled in and then meet some family across town. We end up at Caroline’s later I used the voucher. The next day, we go to the football game and come back mid afternoon to relax. I wanted to just lay around and watch some tv until we went to dinner later in the day. The TV would not connect. I call down to the desk multiple times and no one picks up. So I try to reach them through the chat option in the Bonvoy app. After waiting an hour, someone finally falls. Instead of trying to fix my issue, he wanted to give me more drink coupons to use at Caroline’s. I wasn’t in the mood to drink. However he insisted that is what he could do to help. With that, Caroline’s had a wait and I had no option to use the voucher even if I wanted to at that point. We ended up just hanging in the room until we went to dinner. We found a great spot called Lamberts, about an 8-10 minute walk. I highly recommend it if you visit town. Later that night, after spending some time with friends across town, we come back to the room and step in dog feces in the hallway. I once again have a conversation with the staff and they didn’t even care one bit. To me, that was strike 3 (other smaller issues I haven’t even discussed). But in a category 6 hotel I expect much more. We ended up canceling our last night and going to the JW Marriott, which was much nicer. I never leave negative reviews. Being in business I know how much of a pain it is to deal with them. But when I gave this property many attempts to make things right and they wanted no part of it, it’s what I’m left to do. I don’t want anyone else to have a similar situation. "