1 Annan Road, Gretna, Dumfries and Galloway, United Kingdom
18.3km from Carlisle Railway Station
"I had my wedding here a few days ago now, and had to take the time to mull over exactly what to put in here, let’s just say we are totally appalled with the hotel, bar a few exceptional staff. During the whole stay we only saw 5 staff, who were very stretched and covered many other jobs, thus making it a long wait to be serviced at the reception and bar. I have a detailed video showing everything specifically wrong with the room, but I am only able to show the photos I took. In short myself and my partner booked for a wedding package through Gretna wedding bureau, the room was sold as a bridal suite and had this mentioned to us a few times when staying there, upon complaining further about how disgustingly dirty the room was, the general manager who at the time of us booking was also the person who arranged wedding bookings told me it is a 4 poster bedroom and sold as this on there website, then blamed the difference on my own interpretation instead of apologising and saying she would get this rectified with the bureau. I had specifically told her the room was covered in cob webs and all she had to reply was it was spider season, which I would be more than forgiving if they weren’t in every single room and days old as they had multiple flies in them. I mentioned this to not only the general manager but the night duty manager and for the 3 days stay they still kept a big cobweb above the reception (hard to see in the photo) we then had the embarrassment of having a big cobweb with again multiple flies in it above our wedding cake in the venue room, this is something that should have been scrutinised over before any guests came back to the room, but again the staff are far too stretched. So during our time in the room just before our meal the night duty manager/Food and beverage manager/waiter (there was probably more roles he covered) had to come and hoover it up, this caused absolute embarrassment for myself and my wife in front of our guests. But back to the room, it could not have felt less special if they actually tried, it had mold all around the window, above the shower, and dotted about the room and bathroom, the ceiling was peeling and there was a eye catching yellow stain on the floor of the bathroom. Again all of this explained to the general manager/wedding planner and all she had to say was it’s due to be painted, but you should never paint over mold as this does not fix it, but simple patches it until it shows again. Now this was not only strictly in room 39 which we occupied but also the room I had myself on the first night 20, and 7, and nearly every room in my package which was around 10, and looking at reviews looks to be the case in almost every room. So if you have an breathing problems or a not very great immune system I would stay clear of this hotel until they can fully clear all the mold. Again covering majority of the rooms was how dirty the floor was, it looked as though they had tried to hoover with"
"Short notice stay at this hotel, for a very good price - db&b. Room nice enough, wifi good and the room was quiet, peaceful and had everything you would need. Price included an allowance to cover dinner, and the allowance easily covered a good meal. The food was excellent, quite a surprise for the price. Breakfast in the morning was equally good. Everything you would expect included. Overall, a very good stay, with excellent food quality, good service - and all for an excellent overall price."
"Had a two night break with breakfast and dinner on both nights. We were hesitant after discovering you could get rooms for as little as £30. However, we were very impressed. Agree with other reviews that staff are lovely. Food was superb! I am not going to take photos of a worn carpet or an outdated shower. This place functions just fine so I choose not to be picky. Yes, it does need tlc in places. However, its £30 a night and its clean and cheerful. Bargain!"