TOP 10 Balikpapan Hotels

I checked in on 11 PM. There was no receptionist at the ground floor at my tower. The security told me that the 24 hour receptionist is on the 7th floor at the other tower. I must walked through water boom area that only partially covered by roof and that time the rain was falling. It could be better if I enter the hotel through the other tower. At the receptionist I must wait around 10 minutes because they were handling another guests. When it was my turn they found my room have been registered by my company but they were not sure whether someone have been checked in to my room or not. Then they must check directly to my room and I had to wait for another 10 minutes. After got my key I must walk through the water boom area again and it was still raining. Finally I could enter my room, but I found the blanket have some stains and the mat in the bath room was really dirty. I just opened the blanket and put away the mat. The room was small. The shower area in the bath room was also very narrow. When I wanted to check out on 7 AM I called the receptionist where should I check out and they said I must check out at the same receptionist with last night because the receptionist on my tower was not open yet. So I must walk again through the water boom area and it was still raining.

Good hotel in BSB mall, 1 step to the mall, lots of interesting and useful facilities

This is probably the best hotel in Balikpapan. The room is clean and comfortable. All the staffs are polite and professional from the front desk to the F&B department. The room service menu could be improve further but I love my Ayam Penyet and Soto Soup. Excellent food. Bfast buffet spread was also very good. Thanks to Karen and Inka for always making sure that all our needs are met. We will be back again soon.

Best Hotel anywhere. the rooms are nice, clean ,very comfortable and all that for sure..however what makes is GREAT IS THE STAFF..from Parking guys, to housekeeping to Mami Vika the place is great.. EVEN BETTER IS THE RESTAURANT.. HI BOS..APA KABAR.. ☺️ i have been there many times..they are my Family.. Kika, Laily, Mega, Said, Asrul, ....,EVERYONE EVERYONE EVERYONE TREATS ME LIKE A KING.. Breakfast is a buffet but they will not let me go there.. they sit me down and get me my eggs, teh, fresh fruit and when i stop in during they day they get me es teh no gula.. i make sure to go to a fancy shop that sells very good chocolate Bars and buy 6 assorted big ones for them and A bottle of Wine for Kika and Laily to share. the food is 10000% PERFECT, THE CHEF MAKES GREAT MEALS.. THIS IS MY FAMILY IN BALIKPAPAN. I WOULD GIVE THE ENTIRE HOTEL AND EVERY SINGLE PERSON THERE 10 STARS.. THE TULIPE BAR IS ALSO GREAT FUN..GUYS BINTANG TIDAK BAGUS,CORONA BAGUS🤣🤣 the pool is perfect, clean and big. they also do Weddings and events for different Holidays and if you want a mind boggling beautiful wedding meal..Kika and rest will make your wedding beyond perfect..EVERY SINGLE MEMBER OF KITCHEN AND RESTAURANT STAFF WORK AS A TEAM MAKING DREAMS COME TRUE LOVE PAPA

The hotel is too old, the room is big enough, and the bathroom shower needs to be held, which is really ridiculous. The lobby is grand enough, but the hotel's sound insulation is poor, and it is still singing in the middle of the night. directly affect sleep

Room is clean, but hot water is not working properly ( has been checked with engineering but still not working properly) need to follow up for those things, Breakfast no taste for all kind of food ( only chicken porridge very tasty) Pasta hard, order omelete but waiting for 30 minutes, main course fish very hard and no tasted All day dining ( order for Pinnacolada but look like pineapple juice only) F&B need to improved for this issues Pool water ( green colour) need to treatment very well Thank you