Top 10 Bannatyne Spa Hotels

From the front and on the website the hotel and rooms look amazing. To say I was slightly disappointed would be an understatement. I had a fabulous greeting and valet parking, which was lovely. I was escorted to my ”courtyard” room.... which from the outside looked like a storage cupboard, on a walkway by the road. The room was extremely small and very tired looking. One small window overlooking the smoking area. The rest of my group, 14 of us in total, were in the main hotel, huge rooms,big bright windows, copper baths, sofas. Very nice and a vast contrast to what I was put in. Quite disappointed.

Lovely hotel in great location. Over expensive, and the welcome we received from the receptionist was far from friendly. On the plus side the breakfast was excellent, with friendly waiting staff.

Visited the hotel in a groupon deal, £99 for two nights. I've seen some bad reviews on this hotel but I can only speak as I find. Good location just off jct 44 of the A14. Staff were friendly. Room (316) was okay. Yes the bathroom needed updating but it didn't spoil our stay. Breakfast was good, plenty of choice and the bar was well stocked. There was a wedding reception on the Saturday night but we heard no noise in our room. Sainsburys store two minutes drive away. The only issue, which isn't the hotel's fault. Taxis in Bury St Edmunds town centre were poor late evening. We tried to get a taxi into town on Saturday night at 9.30pm but couldn't get one for two hours. Made sure we registered our car number in reception on arrival to avoid a fine. We would definitely stay again if a groupon offer came up

This is a pub with a screen for watching sports and there music at night so as to set the scene. It is the same price as The Bull in Long Melford and I have stayed at both so here is a little bit of help to the owners. Refurb your rooms a bit. Toilet burped at night so probably a broken macerator, carpet in bathroom isn’t a good idea, only one pillow, mattress hard, bed rickety. The priority is to fix the outside back door which you can push open without a key. So anyone can walk in out of the street if they chance it and be outside the bedroom doors in a jiffy. Staff need to really care for their guests’ comfort or at least look and sound like they do. This isn’t a high end hotel so don’t be officious. Your first word to guests should feel like a welcome and ‘yes we can’. I know you guys can do it and I will stay again in the future .. just to check you have 😁 Lovely breakfast!!