Lázaro Cárdenas 1002 Del, Valle Oriente, San Pedro Garza Garcia, Nuevo Leon, Mexico
"I could say that it didn't start well. When I arrived, tired after 15 hours of travelling, 12 of which had been flying, I needed sleep like never before. I was given room 2612 on the top floor of the hotel and then discovered that I had left my toothbrush and toothpaste in England. Silly me, and all credit to the hotel. Within five minutes a man arrived at my door with a toothbrush. Minutes later I decided to take the lift down to the front desk in order to buy some toothpaste. After cleaning my teeth I clambered into bed only to realise that a deep, pulsating sound of machinery was going to prevent me from sleeping. How anybody on the 26th floor can sleep, I don't know. I called reception again and within five minutes another man arrived and took me down three floors to a junior suite with automatic curtains. The sound of machinery had disappeared and I fell asleep. So, hats off to the Real Inn for their quick responses. The rooms are of good quality. The bathrooms are amazing, equipped as they are with rain showers and everything you might need for a decent wash in the morning. The bed, incidentally, was huge and certainly wider than it was long, but I slept well even if jet lag woke me up at an ungodly hour. On my first night I awoke around 0355hrs; on my second I managed 0444hrs and as soon as I've written this review I'll hit the sack and we'll see what time I wake up tomorrow. Last night I had a full eight hours sleep as I went to bed early, around 2100hrs. And then, of course, there's breakfast. The great leveller, the chief benchmark, in my opinion, of whether a hotel is good or bad. The Real Inn passed with flying colours. There was such a variety of hot food. For the first two mornings I opted for scrambled egg with diced potatoes followed by a yoghurt and some cereal and a couple of small pastries, not forgetting the vanilla tea. This morning - and yes I'm still in the hotel as I write this review - I thought I'd go the whole hog and have a Sunday roast. Yes, it's possible! I had roasted potatoes and chicken and there were vegetables blended in with the potatoes, so it was authentic enough. I won't lie, I'll probably do the same tomorrow. I had lunch in the restaurant yesterday (arrabiatta) and just now I had dinner (salmon fillet with vegetables). Both meals were perfect and what made them great was the music and the environment. First, the music: sixties, seventies and eighties, stuff like So Lonely by The Police; the Rolling Stones, Pop Music by M, Abba, the Doors, everything and all the original artists too. Yesterday, as I ate the pasta in the heat of the afternoon, I was taken right back to lazy holidays in European resorts and just a second ago, when I was tucking in to the salmon I just felt good being there, by the poolside, alone with my own thoughts, looking at the city at night and the houses on the hillsides twinkling in the early evening darkness. There's a pool and I enjoyed two excellent swims. There's a gym"
"The hotel is pretty new. I heard that it was built last year. An indoor corridor connects the hotel with a giant mall. My room spacious with minimal decoration, the whole room was in grey and light brown color tones with only one big black and white street scene picture on the wall. There were plenty of electrical outlets for your devices. The floor wasn’t carpeted, but with either real wood floor or faux wood. The bed and bedding were comfortable. I loved the shower. The faucet is on the opposite site of a fairly big shower head so that you won’t get splashed with cold water before you adjust the water with right temperature. The shower is big enough for two adults and a child. I don’t like the bathroom door which you need to push open and then find the commode behind the door. In the middle of the night for bathroom, you need to be more awake I order to find the commode. There is a safe in the closet. One thing I found missing is a clock. Maybe the hotel thought we all have led tonic devices for time and they didn’t need to provide one. Wifi worked very well. It took me a long to,e to check in and checkout. I also noticed that it took a while for everyone to check out. There were only two clerks working no matter how long the lines were. A farmer and a son were in different lines respectively to see who would get to the front desk. The front desk clerk insisted that my client didn’t pre-paid the room and breakfast. So I relented to have my credit card to hold the entire amount until my client contacted them. My client did later and I also went to the front desk to doublecheck, the. We I checked out, there was still a dispute on this. Another clerk had to check and whole thing. A maid actually opens my door when I was in there. She did knock faintly and I thought it was the next door. Then she opened the door and saw the reflection in the mirror that I was in bed and she apologized and exited. It was about 2 hours after I checked in. "
"This hotel is fake nice. It charges like a nice hotel, and seems nice on the outside, but really, it's a dysfunctional, terrible place to stay. 1- There was no water in the room, or even a minibar to purchase it. When I called, they said I'm supposed to have 2 free bottles each day. They promised to send some up. When they didn't, I went to the lobby to get it myself. Then, I was locked out of my room for 30+ minutes because the key reader didn't work. I realize these things happen, but they kept telling me it would take 5 minutes to fix, so I sat in the hall waiting and it ended up being way more than that. 2- When my roommate arrived, they made her pay, despite us having proof of a prepaid reservation for 2 people. They just shrugged and said this is how it is. So, she gave her credit card for that and incidentals. 3- There was 1 decaf coffee pod in the room. When I asked for 2 regular coffee pods, they said I had to pay $5 each. I said that is ridiculous, we just each want a real cup of coffee each morning. They finally brought me 2 more pods, but they were decaf. And they refused to replenish each day without payment. 4- Twice during our stay, our towels were taken (they were hanging up) and we were not given new ones, so we had to call to get towels. 5- Twice during our stay, our water was not replenished. 6- There is no fridge in the room. 7- Breakfast starts at 6am, but even at 6:30, they would not be ready for guests. The egg station wouldn't even be open yet, and once, the cashier hadn't arrived, so I couldn't pay with a card. I got charged a different amount for the breakfast buffet every day, despite having the exact same thing. One time, I was waiting by the egg station and the gas blew, knocking me backward. The waitstaff thought it was funny--I found it terrifying. 8- Despite having put a credit card on our room and our room being prepaid, halfway through our stay, they locked us out because my roommate had charged some drinks and laundry to the room. She signed for it and was going to pay on check-out, as you usually do. When I went downstairs to get my key fixed, they refused to let me into the room because they said she left the bar without paying. I said she charged it to the room and they refused to let me in. When she came down and said "you have my credit card, and I will pay on check-out, like any other hotel", they literally held her laundry hostage behind the counter and wouldn't make our keys work until she gave her credit card again. 9- One other time (for the third time), our keys wouldn't work. They wouldn't say why, but after standing in a long line, they finally rekeyed us. 10- The coffee shop downstairs was supposed to open at 7am on weekdays. However, at least 2 days, the person didn't show up so it just wasn't open. Since there isn't coffee in the rooms, this was really frustrating. The nearby Starbucks don't open until at least 8. 11- I'm allergic to dairy, including some lactose free milk, so when I"