Top 10 BCS Mall Hotels

My partner booked a standard room for my birthday. The room was on the 12th floor with harbour view (room 1231). The hotel building is 13 floors with the lounge on the top floor. The room came with king sized bed with bay window seats, the bathroom had a bath tub and a separate shower room. Plus point for ladies, powerful hairdryer! Love that there was a day curtain (manual) and blackout curtain (automatic with switch) to adjust natural light coming into the room. The staff throughout the hotel was polite and helpful. The pool + swirl pool + kids pool is on the 5th floor overlooking the sea. The gym (24 hours) and spa (was advised by the spa staff they opens 10am to 10pm daily) is also on the 5th floor, easily accessible from the lift lobby. The gym is well equipped with 3 treadmills, 2 elliptical, 3 stationary bikes, 2 free weight benches and some machines. The pool is clean (my stay was on weekdays) 25m in length at its longest length. Decent for laps. Great views overlooking the sea. The the whirlpool at the side is a plus point. Level 2 of the hotel connects to the adjacent Bayfront mall. The restaurants at the promenade are accessible from level 1 of the hotel lobby. There are a lot of food choices, mostly seafood restaurants. Also a hotpot restaurant. Only disappointment was the spa (Quan Spa). Went for the Quan Day Ritual for Two (2.5 hours) which included stone massage, ear candling, coffee body scrub and mask (plus V-spa Retus for ladies) for Rp 2,000,000 before taxes (with taxes was about Rp 4,000,000 = SGD 400). Quality of masseurs was poor (massage techniques, temp of the hot stones), inattentive service, unclear instructions (possible due to language; masseurs speaking simple English). Wasn’t told about the start of the mask, only to realized we had to rest for 15 mins for the masking process. Also insufficient information given for V-Spa Retus which was done near the end of spa session. Quite disappointing given the price point.

I make my booking at Agoda for 3D2N.We booked Executive Loft with slide.It cost us about SGD334.It can accomodate maximum 6pax.Consist of 2 bedroom,living room ,2 bathroom and a balcony.One room consist of king bed .The other room consist of 1 king and a single bed.Living room have sofabed.There's shower and bathtub too.All bedroom is at the loft.For first time choosing the hotel,we don't know where exactly the place is,the taxi driver also not quite sure where the place is,we keep looking left and right for the hotel name,till lastly we spot a signboard at the end of the building stated Manuka by Havis.Their lobby is quite small.I don't know if I can say it a hotel though,because they don't have breakfast,no spa no nothing,coz their place is surrounded with spa's and eatery, you can juz come down and have ur breakfast,lunch or dinner within the area.BCS and Grand batam mall is juz walking distant.And the famous itsumo cafe is juz behind the hotel.There's korean restaurant/coffeshop that are halal juz behind the hotel too.Their staff is friendly and helpful .The price actually too pricey,but overall I love my stay here.I enjoy playing the slide,hahaha.Me and my family really have a great stay.Thank you. PROS: the area is spacious. have s small kitchenette, u can cook there. but no utensils though. they have pots and pans. incld fork and spoon have microwave plates,cups.. Fridge CONS: u have to go down to use the bathroom as the bedroom is on top. balcony light is too dim for the night and there's no kind of shelter if we like to sit outside on a sunny day. charging phone is like a disaster for me because it didn't charge even we charged our phone for the whole day,it is really frustrating.we have to change our charging place here and there to make it work,really annoying if u can't charge ur phone though.do something boss.Thank u FYI please bring your universal plug.Most of their power socket is the EU kind of socket.using the round plug.

Stayed 2 nights at the one @komplek baloi. Good location, near 2 shopping mall (BCS mall and Grand Batam mall). Outside the hotel there are many eateries, some are outdoor tents and there's also outdoor food court. Massage places are many around this hotel also. Convenience store also available across the street. The hotel is quite new, but the bedsheet a bit yellowish and saw stain at the corner. When i requested to change the bedsheet next day (by putting the card), they didn't do it because saw the same stain at the same spot. Came 2pm for check-in but the room still not ready yet, so waited at the lobby. There were no hand towel provided, called the housekeeping and they only gave face towel. Breakfast spread quite good, but taste average. They allowed for late checkout at 1pm.

Wonderful apartment. Very clean and worth the price. The ambiance of the hotel is simply breathtaking. The elegant décor, tasteful furnishings, and attention to detail create an atmosphere of sophistication and luxury. Everywhere I looked, from the stylish lounge areas to the meticulously landscaped gardens, there was an air of refinement that made me feel pampered and relaxed. The room itself was a haven of comfort and tranquility. Spacious, immaculately clean, and thoughtfully designed, it provided everything I needed for a truly rejuvenating stay. The plush bedding ensured a restful night’s sleep, while the modern amenities, including a state-of-the-art entertainment system and high-speed internet access, catered to my every convenience.

Very efficient Check-in and Check-out as the items inside the fridge are complimentary. The staff at the Oriental resto for b'fast and the x'mas dinner were pretty attentive and we also had a pleasant experience with their security and hk staff. Grab can drop-off at the lobby but you have to 'grab' one from outside the main road at the vehicle exit point of the hotel driveway. B'fast items, although in variety are not of quality standards as compared to hotels in Thailand, which is inclusive in the room pricing. Same for their X'mas Dinner! Good location, and to Grand Batam Mall is only about S$2.50 where you can cross the road to A2 foodcourt and BCS mall. Taxi from Batam Center to hotel is standard at 70K IDR if you don't want to lug your bags to the roundabout outside which is a distance away. Overall, a pleasant stay!

Checked into this hotel at abt 8 or 9pm, cos we could not stand the hotel we checked in earlier. Was so glad that we got a beautiful deluxe room for ourselves at this timing. The staff was very friendly and accommodating. The reception even accommodated my last minute request for a birthday surprise for my hubby at midnight. They were so nice!! They prepared a choco lava cake with a birthday candle and a Happy Birthday wish on the plate. And 2 staff were there singing a Happy Birthday song as well. Hubby was very much caught by surprise. The room was great - spacious with sofa and armchairs with nice looking furniture, the whole room is very clean with a nice cosy setting, bathroom amenities was great, and the king bed and pillows were so comfortable I had the best sleep in many months! The best sleep was definitely the highlight of my holiday this time round 🤭 Location is awesome as its so near to Nagoya Hill Mall, all we had to do was just go by the back way. Breakfast is nice and filling. I'm not really a picky water so being full is good for me. We had a great view from our room as well. It was such a pleasure and a redemption from the bad service we unfortunately had to receive from our earlier booking at another hotel. The rooms are really as nice as the photos they uploaded. Really made our day here at Grand I Hotel. Thank you to all the staff who have served us during our stay 28 to 30 Jan 2023 at Room 627. We are really grateful for a wonderful holiday and birthday experience here. We will definitely be back here when we come to Batam again. Keep up the good work!

Me and my family had the chance to stay at Aston Nagoya Hotel. We got check in process was super fast and seamless. We were assigned to a room on the 13th floor and oh boy.. what a nice room. It has the best city view of batam, in the night we can see the lighting of batam. Nearest from food court and shopping mall. All the staff very great service from the security, reception and resto staff. They did a very good job in providing an excellent service. Last but not least, special thank you to the Duty Manager, Mr. Randi who made our stay very memorable. He was very kind and attentive to all our needs throughout the stay. Thumbs up for his great job and effort to make our stay enjoyable. He is a great asset to this company. Definitely will stay here again and highly recommended hotel in Batam!

Hotel was mediocre. Room does not have minibar. Airconditioning works weirdly. Switched it on but cannot feel any cold air within the room. Had to switched it off and switched it on again and again to ensure it works perfectly. Heater was useless. By the time it hits the second person who wants to shower,theres only cold water. Raised it up but no difference. So didnt bother to raise it up again. In front of the hotel there was a massive construction with a lot of noise obstruction. No message was left in the room to inform us on the massive drillings that we had to face. Nevetheless, the balcony was a plus point. Your staff Bayu was great. Check in was seamless , he took the time to explain to us thoroughly and informed us on the channels that was showing WorldCup. The Google nest in the room was a plus point too! Which i think its very brilliant. Havent been to a hotel that uses a google nest as a form of communication to the Reception which is very user friendly. Netflix and spotify was available too! Walking distance to Nagoya which is fine. Provided a 24/7 in room spa services whch require a 30minutes lead time as well. It was an average stay. Could have been better.

Stay for 2 night in July..(Sat-Mon) with Breakfast Hotel lobby not So big but its long shape..Love the elevator located where hide from FO counter but direct to main access n Lobby. Cons -Even the location is in Nagoya,but its not in central nagoya where u cant find food or city walk easily.(its stil acceptable where u can use transport) -The sink in toilet room Number 8007 is almost clogged,the water from sink bowl dissappear slowly. - Omellete station during Breakfast on 11/7 very slow,I order the omelette 1st before enter the dining area(coz the omelette station is beside lift).After i take my food,wait very long for my omelette to ready.I finish all my breakfast already then the omelette is arrived.very spoils my morning. -Not a walking distance to attractions. Pros. -Good FO,F&B(except mention above),HK and concierge team.They all serve with smile n generous. -The attitude of staf is show how good is indonesia hospitality. -Even the pools not so big and the gym is small.But this is enough for you to relax n enjoy the facilities while see the view of nagoya town. -affordable price hotel room -delicious buffet spread(i really means it). -The lady in black suits (F&B incharge on 10&11/7 is really good.She really makesure all the food is top up and cust have enough food).But i forget her name. -Room is quite good and its concept suitable for couple due to the toilet is glass wall n using only white blinder.(we like it coz we r couple). -They using Presidential suite hotel collection mattress and its really good for me. -i like how simple the minibar and kettle design. -good lightning in room -nice view from room. -Good HK team in cleaning our room when we out to town. -I like when hotel using card scanner in lift to room level,its very secure n privacy. -Love the smells of the lobby n room -its sound proof quite good -And the Air conditioner its really good,well maintain and cools.(we in asean hv very hot temperatures,and good AC is must in hotel). Overall this hotel give u good level in privacy and comfortable stay.Even there is some space need to improve but not its still a good hotel with the good staff. TQ

The place was good but only no refrigerator in the room