Manchester Road, Knutsford, Cheshire East, United Kingdom
"I stayed at Cottons for a reflexology CPD training day. I arrived a day early so I would be relaxed on the day of training, and travelled back the day after, giving me 2 nights at the hotel. Upon arrival I was greeted warmly by the receptionist who managed to book me into my room straight away, even though I was early. This early check-in gave me the opportunity to take full advantage of the spa facilities. Again, I was warmly welcomed at the spa and given instructions on the facilities. The Spa is obviously a big hit with locals as well as hotel residents as it was pretty busy. Not busy enough to be classed as crowded, which was good, and I was able to access the different areas with ease and felt greatly relaxed when I returned to my room. I had booked in for food in the restaurant and made my way to the bar for a few drinks before sitting down. The bar staff were lovely, attentive and ready to refill my glass when it was empty. It was no trouble to transfer my tab over to the restaurant when I was ready to eat, and I thoroughly enjoyed the meal I ordered. My first mornings breakfast was acceptable, a little disappointing to find the 'hot' food not so hot, but apart from that it was fine. After my full day of CPD, I decided to eat in the restaurant again for my evening meal. Unfortunately this experience was not as pleasant as the first night. My starter was fine, however my main course was barely warm, a little like the breakfast from the morning. I informed the waitress, who offered a replacement meal, however I had been so eager to eat it before it went truly cold, I was half way through my plate and certainly couldn't have managed another, so I declined her kind offer. She did however, remove the price of my wine from the meal by way of compensation. Pip, the waitress, deserves a mention for her outstanding attitude and great attention to my needs on both nights of my stay. A couple of things stood out about this hotel that I thought were excellent touches. Having filtered water as well as 'daisy' the milk machine at the end of the bedroom corridor, meant not having to endure the usual awful in-room UHT milk cartons as well as having fresh water for overnight. The bed in my room was very comfortable, and everything was spotlessly clean. With the exception of my second meal, my entire stay was very good and I would recommend this place as somewhere to relax, unwind, and receive excellent service from really friendly and helpful staff."
"The booking for our educational group fell through and Cottons came to the rescue. I’m so glad they did. From the moment we arrived the staff couldn’t do enough for us. It is seldom that I’ve come across such a professional, welcoming and friendly staff. Nothing was to much trouble. The rooms were very clean and comfortable and the communal areas shone. The food in the restaurant was very good and the one night I couldn’t eat in the restaurant the food was brought to my room. From the taste of the food they have chefs that can cook not just reheat chilled food. As a group we had several members that had special dietary requirements which they dealt with in their stride. The light desserts (coffee/tea and a small dessert) are not as small as you might think, the piece of cheese was generous. The prices in the bar were reasonable - try the cocktails. My only issue was the live music on a Friday and Saturday it was too loud and intrusive. It was a barrier to communication. The spa was clean and again friendly staff. The treatments are reasonably priced. I will definitely try and visit again "
"Just come back from a three night stay here with my partner. The rooms were really nice, modern and spacious and the hotel is so peaceful and quiet. The beds were really comfortable and we both fell asleep quickly. The spa and facilities are clean and never too busy. We had several of the things in the spa to ourselves many times. The staff and people at the hotel are polite and friendly. Breakfast was tasty and the food in the restaurant was lovely. We would definitely come here again, don’t be put off by negative reviews about children in the pool area, this did not affect our stay at all and we’ve come away feeling relaxed and rejuvenated. Also staff in the spa and the lady who did my massage were so friendly and massage was incredible. We will be back!"