Top 10 Bellatrix Hotels

I have had better stays at Courtyards than at this JW property. - Really long wait to check in. Was told as an industry guest, we were expected early and our room was currently being cleaned and the front desk would call up to have it rushed to be finished - we waited 3 hours and no one notified us when it was done as promised. - Furniture was scattered and out of place in the room - Elevators consistently not working - Bellmen at the front drive unwilling to help with our armfuls of grocery bags, but would not let us take luggage cart either. - Were told luggage would be rushed up to us- over an hour later had to call and they finally sent someone up but no luggage. Had to come back - Room service delivery just walked into the room without knocking or announcing self - Incredibly poor service at Aquifer by Dylan. Very long wait, no refills on drinks, food took forever, lots of children jumping on shared sofas and no one asking them to stop. - Keys did not work to room. Neither did mobile key. Had to get physical keys redone 3 times. - TV would turn off once an hour. - Very poor customer service at all restaurants and front desk. From rude managers (Martha) to those unwilling to return phone calls when we called about issues. - Pool-side service from Alan was atrocious. Paid for pool chairs and did not even get checked on once an hour. Finally got up and went to sit at a table just so someone would help us. - Breakfast- no one ever came over to our table to tell us what was included with our platinum breakfast so we were charged a full breakfast. Had to ask for someone to send our server over after being given the bill. Incredibly long wait and lots of attitude. - Dirty tables and menus EVERYWHERE. Absolutely disgusting. - Fridge was not working in the room and had to get a replacement the next day after our contents had already spoiled. - Our room was consistently not cleaned. Was asked when we wanted them to come to do a proper clean and we said after 5pm. They showed up before 5 and wouldn’t come back in 10 min after we left for dinner like we had asked. Said they leave at 5:30 so they never cleaned the room, but floor was filled with cleaning carts when we got done with dinner. Since our room was not cleaned the day prior, we again were asked what time we wanted someone to come to the room and we said after 10am. No one ever came until 6:30pm to do turn down service so we again had to turn them away because we’re in the middle of getting ready for dinner. The next day no one came but when we got back from dinner at 9:30pm- someone was doing turndowns and wouldn’t leave. - Last and worst of all- while in nothing but a towel and on the phone with manager Callie- one of the engineers just walked into our room. No knocking, no phone call, just walked right on into the room. My friend was in the shower- I was in the towel and a grown man who we do not know waltzed in like he had a right to be there. This is unforgivable

Embarc has been a family trip destination for years! This time I enjoyed it solo! Same great experience :) The service is amazing. Their staff is willing to lend a helping hand in everything and anything. I will continue to come here for years to come. This was my first time coming on a non-holiday week and it was the best ever! It was peaceful and quiet and a nice change of scenery. The people that come to stay at Embarc are always pleasant and friendly as well. Overall, a place to guarantee a pleasant vacation. Everything you need is in your room, and if you need extra kitchen supplies not equipped in the kitchen, it is just a call away to the front desk...easy! They have supplies stored away to keep sanitized due to covid that you can check out at the front desk, which are fun to pass the time. They have pool table supplies, air hockey, pickle ball, basketball and more. You can also choose which movie to show at their theater (a must do)! Highly recommend this place!!!!

Very good, the hotel facilities are very complete, washing machine, dishwasher, induction cooker and other appliances needed in daily life are basically there. There are four swimming pools and it is very comfortable.

It’s a very beautiful resort. The room was enough room for a family. We had full kitchen to prepare meals for the kids. The patio opened to a nice pond snd golf course. The pools were kept clean and there were plenty of lounge chairs and umbrellas for the guests. We had a great time. 😎👍

The environment is great! The outside of the house is full of golf courses. The large area is full of Marriott. There are various room types, villas, townhouses, hotels. Originally, I wanted to make a two-bedroom villa. The order was not paid successfully. I changed the single room and the room was large. The sofa bed and balcony, the house is just fine, the blanket in the cupboard is a bit thin. Another 10 o'clock check out is a bit uncomfortable! Such a good environment, I had to turn around after checking out! Remind compatriots: Old American rooms are generally equipped with kitchen heating equipment, go out and prepare a light meal outside, ready to go!

This was my first time to this property in the Palm Springs area. It is a large property so it is easy to get lost around the property driving your first day however it becomes easy once you get used to things. The rooms in the Enclaves are wonderful and spacious. I would recommend a room on an upper floor for more privacy and try for a room facing the golf course which is the best way to go. The pools are convenient and the staff is very helpful. The front desk/registration is busy normally and the staff does a great job of taking care of any requests.

We arrived in the evening exhausted from an eight hour flight. The front desk staff was very helpful, but we had difficulty finding our room! The property is very large. Upon entering the room we weren’t exactly feeling as if it was going to be an enjoyable stay. The room was a bit small. However when we awoke we were elated by the beautiful surroundings. The grounds were immaculate and it was so peaceful and lovely!! The room was a bit small, but the cleanliness and patio area made up for that. Bed was extremely comfortable, and it was so quiet there!! My grandchildren visited and they had so much fun in the heated kiddie pool!!! They also had a ball feeding the ducks and climbing on the big turtle, roadrunner, and iguana! This is a terrific stay for folks wishing to unwind. We are very appreciative to the staff who were so friendly, and do such a wonderful job keeping this immense property so well maintained. If you are seeking a wild time this would not be for you. If you are seeking a peaceful respite from this difficult time in history this is the place!!

In Las Vegas, many hotels pay a resort fee. Best Western Hotel does not require a resort fee and breakfast. Breakfast is an American breakfast and you can make waffles yourself. Drive to Las Vegas Boulevard in less than ten minutes. Very good value for money.

Booed this as it was the cheapest in the area for coachella. Solo traveller. Have previously stayed in a residence inn in Florida and it was a good experience. Arrival was greeted by a friendly receptionist. Directed to room and given a map and explained all amenities to me and also details about the festival shuttles etc. Room was in block 1 on the ground floor. Nice and big with a double bed and kitchen area. Bathroom was amazing and clean. Very good size. Patio doors lead to a very small patio that overlooked the gold course. Lots of gold buggies drive by all day, bushes surround the room so there’s privacy. Bed was comfy. Clean room. Limited kitchen utensils. No kettle. Pool area was nice and clean. DJ started at 10am for the festival goers which was most of the guests at the hotel. Breakfast was basic but good. Paper plates and plastic forks only. Option to take breakfast away your room too. Staff all really friendly and greet everyone. Overall I would totally recommend this place for coachella or a general stay.