SS 93 km 56,300, Province of Potenza, Basilicata, Italy
"The San Barbato is truly excellent from every point of view! One can immediately tell that they strive for perfection in every corner. Beautiful architecture and interiors. High tech electronics everywhere, in every rooms, top quality bathrooms en-suite and everywhere else, maximum cleanliness and comfort. There is a wonderful Spa and fitness centre, but we have not had the opportunity to try it. The grounds are beautiful kept, full of palm trees, even large baobabs and giant cactuses (or cacti). The landscape gardner is definitely of the highest standard, too and so is the staff that keeps the grounds in pristine conditions at all times. In fairness, the establishment is a work in progress. The golf side of the resort is unfinished and so is a new wing of the complex. We booked the San Barbato, partly because we wanted to dine at Don Alfonso 1890, the Michelin starred restaurant inside the resort, but unfortunately, because of the recent pandemic and some refurbishment work, it was closed until the first week of September. There is another restaurant on the top floor, the Bellavista, not starred, but gourmet, serving really high quality food. Crucially, it is also used for the breakfast service, which is truly epic, particularly on the patisserie side, courtesy of the hugely talented Executive Pastry Chef, Tommaso Foglia. The staff in the restaurant is also amazing. Exceptionally prepared, knowledgeable, friendly and always accommodating. A special mention goes to Nicola the sommelier, Giuseppe, Fabrizio (also an excellent cocktail maker!) and the maître d', whose name escapes me. We have spent 6 days in the facility and one of the highlights has been the swimming pool. It's huge, beautifully designed, super clean, comfortable and full of hydromassage features. We must thank Michele for looking after us, whilst remaining super helpful, jovial and very efficient. San Barbato is a real oasis of luxury, comfort and peace in the heart of the Basilicata region. Disliked · The savoury side of breakfast (cured meats, cheeses, eggs, etc.) is not included, it's extra. Perhaps our only suggestion would be to include some savoury dishes in the breakfast menu, free of charge. That's all."
"We decided to stop by this hotel at the end of our 10 day Amalfia trip on our way to Bari. May I point we are not fussy and really fit after walking for hours each day. On arrival, we were greeted by someone who could not understand any other language but Italian. She couldn’t find us a room...so after 15’ on her computer ...we had to book our suite on BOOKING (where several were available). And suddenly she could find the room after talking to several people. What a disaster...may I say that later she could not properly book us 3 spa treatments...what a disaster. The hotel manager apologised for her level stating that his 2 other staff were sick. There was no porter and she came to help with the luggage (several) so my husband took pity and told her he would handle them. This never happened to us in any hotel of this level in the Amalfi coast (or anywhere else). The same happened when we left (with another girl trying to help along...)...there was no porter service... After visiting the hotel, there was no lounge area where you can sit or relax. Our suite was very tech and nice but on the small side with a view on the fountain and the closed pool. We had dinner at their deluxe restaurant where the service was PERFECT and the dinner excellent. I must point that the restaurants staff were all excellent. The next day, the hotel manager apologised and said the young lady was a trainee who would be fine after her 3 years training... The same receptionist haad book us spa treatments, which couldn’t be done as there was only one masseuse available ... reception girl was again told off because she knew (?!). First of all, the spa is nice design but tiny. There is a steam room, some fancy shower/water areas but no jacuzzi, no indoor swimming pool and a smallish rond jacuzzi but coldish water. It is more like a beauty salon. The spa helper told me to ABSOLUTELY wear the shoes....so I did so but it was not enough. I SLIPPED VERY BADLY after just putting 1 foot in a rather cool pool and going down 2 steps. I did put back my shoe! The architect who designed this spa had for sure a revenge to take on the owner. The FLOOR IS DANGEROUS SLIPERY like an ice skating ring. Another client run to help me and the spa manager brought me crushed ice very quickly as if they were used to it. Her spanish was fluent so we could communicate easily. She told me that they were always worried and her assistant laid towels on the floor...and said that an older man broke his hip while falling in the spa. I thought my foot was broken! The pain eased off and I had my treatment (but could not be relaxed as the pain was radiating non stop). They send somebody to get cream at the local pharmacie meaning they did not have a simple first aid kit in the hotel. I was badly limping but we all went to have lunch before leaving. Again, really nice restaurant staff. I met there by chance with the hotel manager who told me that 2 women slipped on that day but that it was the first"