10 Westminster Way, Lincolnshire, Illinois, United States
29.6km from O'Hare International Airport
6.9km from Deerfield metra train station
8.9km from Lake Cook Road Station
"Booked a King suite for two nights with my fiance. I always use the digital check-in the day before to select the room ahead of time and it seemed to not be accurate because I checked what was available at 11 AM and there were about a dozen suites available on the third floor. I did not complete the check-in since I wanted to be sure that my fiance was going to be able to make it before I locked it in. I checked later at 4 PM and there was nothing available for the third floor, which seems strange because almost all hotels are barely 50% booked right now due to the pandemic. I chose one on the second floor and hoped that there would be nobody above us making noise, which is a common issue that we have had. We did not hear anything above us the entire stay, so that part worked out at least. However, the room I chose on the second floor ended up not being the one I got the digital key for and I was given a room closer to the middle of the hotel, but since it was quiet we did not mind. The suite did not have an armchair in the living room, although it was stated in the description that there would be and the picture of the living room also showed it. There was a coffeemaker as well as condiments for coffee, but there were NO coffee packets to be able to use the coffeemaker. Usually there are TWO bars of soap supplied (one for the shower, one for the sink), but there was only one. Usually there are 3-4 sets of bath linens supplied at places we stay (bath towel, wash cloth, hand towel), but there were only two, so I had to ask for more since I was informed that there would be no housekeeping service during my stay. The A/C was working very well when we arrived since it was set at 68 and it was 68 in the suite according to the thermostat, however it seemed to not be working the next day since it was set at 70 and it was 74 in the suite. It never got any colder than that for the rest of our stay and it was quite hot outside (almost 90). It was not unbearable, so we just dealt with it. There is a desk that could be used as a table to eat meals at, but there was only one chair. Would have been nice if there were two chairs like many other Homewood Suites locations have. Overall, this place is decent to stay at, but did not exceed anything basic. At least the rate we got was good, so we will probably stay here again."
"We passed through needing a hotel with a kitchen. Everything about the hotel, the room and the service was excellent. The only problem was the air unit in our bedroom squeaked and rattled loudly each time it kicked on and off which was about every 25 minutes. I got almost no sleep. The next morning while checking out I just mentioned it to the manager, Shannon, that maybe maintenance should look into it and she immediately apologized and gave us an additional discount on our rate. What service! Will absolutely stay there again!"
"This hotel is located near the tollway (great location and close to Costco) and we were surprised at how quiet it was. Dog friendly hotel - room below us had 2 dogs and we NEVER heard a bark. Our room was across from the elevator and again - no noise from either the elevator or people getting on/off. The front desk was very accommodating re: extra coffee pods, etc. We usually stay at Embassy Suites but will make Homewood Suites our base when visiting."