TOP 10 Boise Hotels

I stayed at the Hyatt Place Boise/Downtown a week for work. Last time I stayed was pre-COVID, 2019. Some other hotels I've stayed at post-COVID have shown signs of aging and decline. Not this one. Even more important, the staff is top notch and the hotel was clean and seemed to be efficiently managed. I enjoyed breakfast one morning, again top notch! I look forward to staying at this hotel again!!

Recently, my husband and I spent 17 nights at The Riverside due to a water leak and mold in the crawl space of our home. During a very stressful time, we were able to enjoy the staff and our spacious accommodations. At the Front Desk, Laurie immediately made us feel very welcome. She became my go-to as we had to extend our stay. She answered all my questions with a smile, as did Brenda and Seth. The staff in the Riverside Grill were terrific, too. At breakfast, Daisy and Melanie, among others, remembered what we liked and they always took extra time with us. Our room was spacious, clean, and very comfortable. We travel often, and The Riverside compares favorably with the better hotels in which we have stayed world-wide. We heartily recommend it.

0My wife and I arrived in our room to find the toilet clogged. I called down to the front desk to ask for a plunger, and was told one would be sent up immediately. 15 minutes later, I went to the front desk to ask for a plunger in person. I was told the request was delayed because something important came up(!) but it would be sent up immediately. 10 minutes later, I returned to the front desk to ask for a plunger again. I was told the plunger was ”already on its way.” While I stood there, a maintenance staff member arrived at the front desk and told the front desk staff he could not find a plunger (the one that was ”already on its way” to my room). I followed a front desk staff member and the maintenance staff to the janitorial closet, where we located the plunger and then I had the pleasure of plunging a previous guest's floating fecal matter from a hotel room toilet. I escorted the maintenance staff member to the janitorial closet (on the 5th floor by the pool, in case anyone needs to know) so he wouldn't have to also handle the dirty plunger. Feeling lied to and dismissed about the plunger issue twice, I went to the front desk to lodge a complaint with the night manager. I asked for the Night Manager specifically. Once more I was lied to when one of the front desk staff (Alai) identified himself as the night manager. While I was speaking to him privately and away from other customers about my complaint, the ACTUAL night manager (Nix) appeared and asked if I had a complaint. I found Nix (the actual night manager) incredibly rude and dismissive. It's little wonder where this ill-trained and unprepared staff take their cues. The location is great, but save yourself the trouble and stay in the Radisson across the street.

I stayed at this hotel on 2/8 for business. I travel regularly but usually stay with another hotel chain. However, Boise was almost completely booked for the night. When I got to my room I noticed the sink was dirty. There was a pink ring around the bottom. The hand towel had a huge yellow stain on the front side that you could see across the room. The toilet had black mold streaks in the bowl, pee under the seat and clearly had not been cleaned. When I asked to change rooms I was told there was nothing available but someone would clean the room while I went to dinner. When I came back from dinner the room had not been cleaned AND the comforter and sheets had been pulled back on one side. I again asked for a new room and was told there was nothing they can do. I asked to speak with the General Manager the next morning but she was not available. I asked for a phone call and heard nothing. This hotel is filthy and the employees do not care about the guest experience. A direct quote from the night manager ”If my room looked like yours there is no way I would stay there”.... yet they did nothing about it. RUN, dont walk as far away as you can from this hotel. Even Motel 6 might be better.

Great location, within walking distance to many restaurants and shops. The common areas were nicely designed and clean. The room was clean, and we were pleasantly surprised by the mini kitchenette. The kids really enjoyed the pool. We appreciated the extra towels at the pool. The cons were: the bottom of the pool was pretty rough. I get the need for traction, but it rubbed my kids' feet raw. There wasn't a hot tub. The parking garage attached to the hotel is open to the public, so if there is a popular event happening downtown (i.e. New Year's Eve Potato Drop) the garage will fill up while you were out elsewhwere. Leaving you to have to find somewhere else to park even though you prepaid for parking in that garage.

It is right next to the high way so the traffic noise was kind of loud. The air condition was broken but they fixed it in no time after we call them. The breakfast was great!

We decided to leave a day early to Boise before our AirBnB would be ready. We were heading to Boise to celebrate my wife’s birthday. We were greeted with birthday wishes, a birthday card and gift, and an upgrade to a two story room. Yes this is an “old school” Residence Inn, but the rooms and the grounds feel fresh, new and are super clean. And our room was incredibly quiet with a beautiful view of Anne Morrison Park. Close to downtown and just a couple blocks from the Boise Greenbelt, I am pretty certain our next Boise stay will be here.

Got a deluxe kind room. Room size was OK but bathroom was small. The bathtub was small and the vent didn't work. They couldnt do anything about the vent and didn't have another option for room change. We ended up sleeping in a muggy room. They offered a fan but that would of just pushed the miggyness around with no windows to open or we would have to leave the door open which I was not comfortable with. Had a few ants in the drain of the sink and rust around the bathroom door so I'm not sure how long the vent hasn't been working. Food was OK but over expensive and I tried different mix drinks and didn't have a large selection and didn't like them. If you need a spot to rest it's fine but for my anniversary night I was not a fan.