Top 10 Bourg-en-Bresse Hotels

The day was hot and the welcome was warm. Shortly afterwards I was in a nice clean room - almost straight away I had a thirst quenching welcome drink in the garden which is the highlight of this hotel - a airy peaceful spot to relax away from the traffic sounds outside. I went to the restaurant for dinner. Menu looked promising and wine carte was ample I took a bottle of localish wine. Starter arrived and looked fantastic, pity rather than a drizzle of dressing the salad leaves were drenched. I usually find that the French menu sounds really good and the English translation does not really match. Sautéed potatoes with French - cooked potatoes in English just doesn't make it very appetising. However much to my surprise the English translation was in fact correct the chef obviously didn't know how to make sautéed postatioes and what arrived was oven cooked potatoes - just a Little thing... The three waitresses in the restaurant did a wonderful job of trying to look after the guests - but might have benefited from some more support, and guidance, from the Gentleman in charge. My sleep was good and the bed comfortable. Breakfast managed by AVA was wonderful I felt welcome and found everything I wanted easily, this was well organised and managed with tables cleared quickly and made a great start to the day. Whilst taking out lagged I tripped on a loose paving slab just outside of the main entrance, fortunately regained my balance - could have been disastrous !! When I checked out I was not asked how my stay was just presented a bill to pay and this was quite cold, almost the opposite of arrival. I might have been given a chance to mention a couple of things but I guess this Mercure prefers feedback afterwards

I stayed here as I needed to be in Bourg en Bresse for an appointment early morning. Its about 10-15 min from the centre but in a beautiful small country village. The value for money is exceptional for the standard you receive. The owners could not be more pleasant and helpful. The room was spotless clean and a good size with everything you need. The tolietries in the bathroom were very high standard even with locally made soap. The bed comfortable and air conditioning helped a lot to make a restful night in the heat of July. For breakfast there is a great selection and home made jams and cakes. Definitely will be back if I need to be in this area again.

We booked a superior double room for 4 reasons : 1.Garden view 2. Air conditioning 3. WiFi 4. Secure parking When we checked in we were told that secure parking was available. That's good, but having to pay extra is an irritant and an insult. Room we were given had a view of the street. We discovered late into the night that the air conditioning did not work. We had to move without help in the middle of the night, because it was an unusually warm evening. The front desk admitted being aware that the air conditioning on tge 3rd floor was not working. At the same time, when asking for the WiFi code to conduct some urgent business, the front desk reply was '' il n'y a pas de WiFi ''. So, one out of four. When settling our bill in the morning we encountered quite the rudest front of house manager who, when we reported these inconsistencies in our reservation, simply responded with a shrug and an arrogance that suggested he was not a simple employee, but possibly an owner or senior manager. Despite the information in their advertised facilities air conditioning is not on because of the weather ; a garden view is not guaranteed and despite what we were told by the front desk the night before, he told us there is WiFi. However no WiFi was available when we checked again. His attitude was that we had been stupid to believe the listing in the Internet, and we should have phoned the hotel to confirm that all the facilities we were expecting and had paid for were in fact available. It was our mistake! Genuinely the worse customer service my husband or I have encountered in many years of travelling. Avoid this place at all costs!

Never judge a book by its cover. If you drive past the Hotel Chez Alys you would think it was a tired motel past its best. However it is part of the 'Contact Hotal' alliance, which seems to be setting very good standards. It may have been an old motel once, but has been subject to extensive renovation throughout. The rooms are on a level with ibis budget, but with additional touches that differentiate the two brands giving a next-level quality at a budget price. On arriving at Chez Alys after hours, the book-in terminal outside the main entrance was easy to use and dispensed a key with the access code for the front door. The room, which was standard motel size, has all new decoration and fittings, including a new aircon unit which was essential during the recent heatwave. In the morning the breakfast was excellent and offered a very good range of options which are missing from breakfasts associated with other 'budget' hotels. On the whole I would thoroughly recommend Chez Alys and will continue to use other 'Contact Hotels' due to their seemingly consistent quality at I price I can afford, which represents very good value for money.

Bonjour Cadre magnifique avec en plus le décors de Noël, très beau !, de jour et encore plus, la nuit. L'accueil est très chaleureux, la chambre impeccable, grand lit confortable, complète en équipements. Grand calme la nuit. Parking privé sans problème pour la voiture. Le repas au restaurant ,un régal !, concocté par la chef de renom, avec ses petits mélanges éxotiques, dont elle a le secret, c'est délicieux. Avons été très choyés au service, par un personnel sur mesure, pas de fausses notes, pas d'attente, très disponible malgré l'affluence d'avant Noël. Le petit déjeuner plus que copieux, abondant, grand choix, à volonté , Le top pour un soir étape. L'addition est très très raisonnable. Si nous retournons par là, nous reviendrons, merci a cette vaillante équipe. Chers touristes arrêtez vous en Bresse, je recommande vivement. Bien cordialement Jacques & Liliane

I'm sorry I stayed very well but I've booked on your site and you didn't want to cancel my reservation following a month error shown badly so I'll not go through you anymore