Top 10 Brook Park Hotels

We were mostly very pleased with our 7 night stay. From the moment we drove up we could tell this was a great properly. The gentlemen who helped us instilled the utmost confidence that our car would be taken care of property. Check-in went smoothly and baggage handling (by one of the men out front) also great. We had a lovely suite. We requested that the comforter be removed and replaced with blankets. The housekeeper came immediately and took care of this request. We were not pleased that robes and slippers were not provided and even more displeased that no turndown was available either. At $1,000 a night this should not happen. A bigger issue was the lack of proper housekeeping. I have never seen so much dust in a room. I put a pair of black slacks on the vanity stool and they were covered in thick dust. I then looked around and found almost every other surface was laden with dust as well. Although we had service every day, the drape was left hanging off the rod, shower and fixtures left uncleaned and drinking glasses were not replaced. A lamp that didn't work was ignored even though we put the plug up on the table to show them. The pillowcases were not tucked on the pillows correctly. With no pillow protectors you could see the not great looking pillows. Also, not happy with the large bottles of shampoo, body wash etc., they seem to have done away with the small bottles that are easier to use in the shower where there is limited space. Also, a card on the counter telling you these bottles are for use while you are at the hotel. I inquired at the front desk, they said they are $50.00 each if you remove them. They also said the small bottles are no longer available. After using them, I have to say they weren't that great. Additionally, a shaving shelf would be great in the shower for the ladies. At breakfast one morning I went to the front desk to tell them about the abundance of dust. A lovely manager, Michelle Thomas was very nice. She immediately comped one of our nights and said she would address this with housekeeping. This is a lovely hotel. Staff, valet, front desk, restaurant are very nice. We would not hesitate to stay there again. It's a shame to see it improperly cared for. I will review Turn restaurant separately. It was a highlight.

I was in shock there was no coffee maker in the room. When I asked for a coffee in the evening they replied “you can buy coffee tomorrow at 7am” I’m so baffled as to why this Marriott location doesn’t offer in room coffee maker. We stay at multiple locations around the world and this is a first. Convenient location for a show Parking valet was easy if you eat at restaurant there they will validate but if your staying overnight dining on site doesn’t give you even a discount? The vault is lovely …great vibe and chill atmosphere Bartenders at ledger and vault were on point! Overall great stay

Poor value for money I spent 4 nights here in July 2022. It’s a pleasant hotel but there’s just no need to stay here. You’re better off staying on the outskirts of Cleveland for the following reasons: - parking here is $16 a day - breakfast is not included - there is no servicing of rooms unless you request it. There’s no discount in recognition of this reduction in service - there is little to nothing to do in downtown Cleveland. In short, underwhelmed

We stayed in the Club Floor, and really enjoyed the amenities and food. Anntoinette in the club floor lounge, was very kind, helpful, respectful and makes your breakfast time a real delight! Front desk staff is wonderful as well. Overall the hotel was very good, very convenient for those of us who come as patients at the Cleveland Clinic. I will come back to this hotel on my next visit to see my doctors! Thank you!

This was a last minute trip for an unexpected reason. The staff is always very helpful and friendly. We usually request a certain room and when it is available they always provide it. If the room is not avaible they provide a similar one for us. You will not beat the location of the hotel. You have everything you need within walking distance.

We stayed here for the location to the huntington convention center. The room was clean and fully stocked for our stay. The beds were very comfortable. The rooms were quiet and the view was great.

Great & super clean king size room facing the Cathedral and ”❤” light City building. Awesome staff and General Manager Louis. Super helpful and professional. Good breakfast for on the go. Perfect walking 5- 15 minutes walking from the majority downtown attractions like East 4th Street for food & shopping, Rock & Roll Hall of fame, the waterfront, the freedom stamp. Quick taxi or longer walk to Football stadium, NASA science center, Civic center, Library, ******, and the Flats. Had a lovely time discovering downtown area of Cleveland good vibes from everyone!

Meredith atr the front desk tracked down my phone charger which I had left at the hotel on May 7th. Meredith gave credit to housekeeping, but I truly believe that Meredith is responsible for helping me after I left and called her from Florida on the evening of May 7th. She is outstanding and a credit to the Intercontinental Suites . She is going to keep the phone charger in her locker until I return to the Intercontinental Suites in three to four months for a follow-up appointment at the Cleveland Clinic. Please give Meredith a big gold star for helping the customer the way she did. John J Huber

The room was clean and spacious. However, I was disappointed when I found out that they don’t do daily housekeeping