Paniderstrasse 21/1, Castelrotto, Trentino Alto Adige, Italy
32.4km from BOLZANO AIRPORT
28.6km from Bressanone-Brixen
56.5km from Merano-Maia B. Untermais
"In short: feel exploited. POSITIVES: Good food, kind bar and restaurant staff. NEGATIVES: far from slopes, tiny, ugly, ill-equipped room and bathroom, incompetent reception staff and neglectful service. For longer version read below. This hotel was recommended by friends who went some time ago - from speaking to others, this hotel was indeed once run in a superior manner. Alarm bells rang before our arrival - we called ahead for advice on ski schools (which? Must we pre-book due to peak season? Etc) but the receptionist was utterly incapable of telling us anything useful or answering basic questions. Instead she did attempt to repeatedly sell us walking tours and advanced ski guides for adults despite us explaining several times that we were with children who were intermediate/ beginner level skiers. With no advice from them hotel we simply rang a ski school and then booked directly with them on our way to the Abinea. We eventually arrived at the hotel at 6:30pm and asked immediately where to hire skis. Rhe ski school selections were taking place at 10am and we wanted to avoid the morning crush. We were told that the hotel had a deal with “Fill” a ski hire and goods store, so we would receive 20% off as clients of the hotel, however we never managed to action this; we asked what time they closed but the receptionist made a sad face and said we would not be able to hire from them, as “Fill” was based in town and we would not make it before they closed. Since they only opened at 8:30 am we would not make our ski school appointment on time if we waited for them to open in the morning too. In view of this she recommended we hire our skis at the bottom of the main lifts instead, assuring us that there were “lots of other stores you can hire from”. At this point the receptionist handed over bus passes and at we blanched with shock. The website clearly states that the hotel is “directly at the Alpe di Siusi” so we were baffled as to why we would need bus passes. It transpires that the Abinea website is actually misleading. It is utterly inaccurate (See attached screenshot of the website). I would argue this is MIS-SELLING, and ethically questionable. We were then explained that we needed to build in a minimum of an hour every morning to get to the slopes! ONE HOUR FROM THE SLOPES! and in the event of bus timetables not matching your schedule, you’d have to wait for the bus, extending your commute-time even further. The thought of piling three children into buses morning and evening, with all their ski gear, exhausted, sweaty and sore was not appealing. I should mention that “Fill” offer a service that allows you to leave boots, poles etc at the top of the mountain, for free, but that the reception naturally forgot to mention this. Hiring skis elsewhere requires prebooking ski rooms on the slopes during New Year week due to high demand. In short: we were ill advised and ended up carrying our equipment back and forth every day with our car. It w"
"The hotel is cosy and welcoming, the combination of wood and stone fits together in a perfect way, the rooms are very comfortable with a very pleased design. For a winter vacation, was a total relaxation to come from the beautiful slopes and swim in a panoramic exterior hot pool! I would like to note the attention showed for the clients, with small things but memorable for us, like hot wine served on the terrace with a perfect village view, warm atmosphere having dinner next to the fireplace, a superior gastronomic offer served with high level of professionalism, perfect Spa area with perfect relaxation zone... And besides, the simple way to arrive at the slopes Alpe di Siusi (perfect slopes for pleasure skiers) with the bus station across the street, and above 15 minutes to get to the lifts. A great stay! We would be happy to return!"
"This hotel was one we stayed at during a tour of Germany, France and Italy. The location is wonderful and situated in a peaceful South Tyrolean village. The breakfast buffet featured a large variety of food to select from. The dinners were multi-courses and tasty. Plus, the wait staff was exceptional. Additionally, the spa facilities and pools were clean and inviting. "