TOP 10 Buenos Aires Hotels

The hotel is super well located, staff requested, but the old structure prevents good operation and comfort. You don't dream of using the internet in the rooms (we stay in 3 rooms and it didn't work in any of them), because the Wi-Fi only works well in the lobby and restaurant. We changed 2 times from apartment by discharge of the toilet (bathroom swallowed) and in the air conditioning. The cleaning failures are a problem that we only realized at the outdoor (I think they never screwed under the beds - there was a large layer of dust) and may be bad for allergics. If so, book a room without a carpet. Breakfast is very basic.

My husband and I just stayed here for 4 nights. We were given a very early check in, as well as a late check out on the last day. Staff were very friendly and accommodating. The Pony Line bar was great and very very busy Friday and Saturday. We came back from dinner late Friday night and even though there was no space, we were told they could seat us. The Elena restaurant was also very good. Wonderful staff and good. Although it took an unbelievably long time to pay. We went to the pool 2 days. Absolutely the best pool in BA and just a gorgeous view of the mansion and probably the most perfect pool temperature I’ve experienced. The spa was nice. They are not doing facials because of Covid. So we received body scrubs and massage. It was pretty good. I’m glad we went but not sure if book there again. The room itself was wonderful. The Nespresso maxing in the room was wonderful. The bed was super comfy, the soaking bathtub with bath salts and L’Occtaine products was just perfect. Also the view of the city and mansion/pool was just incredible!! Would definitely recommend

Voy a ser muy específica, para evitarle el garrón a quien me lea. Estuvimos alojados del 4 al 7 de noviembre, en dos habitaciones dobles, por un valor de $ 16.900 la noche cada habitación. La relación precio calidad no existe directamente; las habitaciones son muy antiguas, el mobiliario también, se nota que no se hace mantenimiento. La habitación tenía ventilador, que en nuestro caso no funcionaba, y un aire acondicionado de la época de Perón me imagino (había que pedir que lo enciendan y lo apaguen en recepción). El colchón de muy mala calidad, se sentían los resortes y los hundimientos en ambos lados. La ropa blanca desgastada, áspera, de blanco no tenía nada. Almohadas incómodas. Los amenities de baja calidad, te entregan un sobre de shampoo y acondicionador dúo. En la habitación había solo 2 enchufes, uno inutilizable, por lo que pedí que lo arreglaran. Entraron a la habitación, lo arreglaron, y dejaron la basura en el piso y mesada del baño. Acá viene lo peor: no realizaron la limpieza ningún día de los que estuvimos. Tuvimos que pedir en recepción que repusieran por lo menos papel y jabón. Cabe destacar que la limpieza de la habitación apenas entramos no estaba bien hecha, había detalles en el baño, en el armario, y cajones. Solicité mínimamente un descuento de la burrada de plata que estaba pagando por un servicio deplorable, y la recepcionista no pudo ni pedir disculpas. No hubiese tenido problemas en pagar lo pactado, si el servicio se hubiese prestado de manera adecuada, pero no sucedió. Si pagas en efectivo te hacen la tarifa sin IVA, y sin factura (en negro, claro) Me dijeron que se iban a contactar conmigo, imagino para al menos disculp****, y no lo hicieron. Para quienes se preguntan cómo terminé en este lugar, fui en una época de alta demanda en Buenos Aires, y fue la opción que nos quedaba. Sé de conocidos que se quedaron en Puerto Madero, por la misma plata, en hoteles nuevos y súper completos. Por lo que la recomendación es que busquen con anticipación, hay muchísimas opciones más adecuadas. Por mi vivencia puedo deducir que a la gerencia del hotel no le interesa la experiencia del usuario, y tampoco las malas reseñas, pero espero poder ayudar a quienes están buscando alojamiento. Lo positivo: el desayuno, y hasta ahí no más. Mesas sucias en cualquier horario que ibas, faltaba reponer cosas, y la chica no daba a basto. El conserje de la noche buena onda. Ubicado al lado de la entrada al subte, y del shopping Abasto.

One of the poorest experiences in a so-called Luxury Property I’ve ever had. And I have had plenty, I hold status with various Hotel Chains, Titanium Elite with Marriott amongst others. We were returning to Uruguay From Buenos Aires and were needing a 1 night stay in the Campana Area to have a good Night Rest and maybe some Spa Time. Since none of our preferred Hotel Chains had a local presence I decided to explore one of my minor Loyalty Programs, Accor. That’s how we came to know this Sofitel Property. Once arrived at the locations my wife and I were a bit confused. The Setting was not very Hotel like. At the gate we found out that we were entering a gated community. This was not mentioned on the Accor website. If I had known that I would not have stayed there. I’ve nothing against it but I’m familiar with the urban and natural design of these areas and It’s not my cup of tea if on Holiday. Anyway, once at the gate we had to wait for several minutes to get access even after providing ou ID’s to the security guards. They would not let us through until the property confirmed that we were on the reservation list. Once the Hotel finally confirmed we were asked to open our trunk for inspection before accessing the community. This was a very hostile situation. I’ve had better experiences with TSA. At check-in I expressed my discontent with the front desk employee who did not address the issue nor offered any kind of apology. I’m just starting to assume things are done this way at this hotel, a little less Hospitality and little more rudeness. After the check-in process was fulfilled credit card swiped forms filled out we were “reminded” that check-out was at Noon sharp and that we would not be welcome to stay at the premises afterwards. ***, really? No lunch?, No visit to the garden? No possibility to leave luggage until the afternoon for a quick visit to the city nearby? No, you are requested to LEAVE at noon. Well, that was it for us. We no longer felt welcome there. We decided to get some work done and have dinner before going to bed and leave the next morning right after Breakfast. The room was good. Although, I had requested and paid for a King Size bed, we were given two twin beds instead. It’s spacious with a modern design. The TV is rather small considering the size of the room. The Bath Room is comfortable, it has a separate walk in shower and bath tub. There’s also a nice and spacious balcony without comfortable furniture. That is not a big issue as you don’t want to stay there too long. There’s a highway nearby and after a few minutes the sound off traffic gets on your nerves. We ordered Simple room service dishes. Steak with mashed potatoes and a Burger with fries. Steak was acceptable served a bit cold though. Burger was not very good. Bun was to dry and patty overcooked. No sauce hence Superdry experience. What caught my eye was that the room service Menu did not include any clear options for Vegetarians/Vegans and/or persons with Aller

What a Disappointment the Faena Hotel is. NOT a 5 star hotel it once was. The bed in our room was more than 10 years over due for a change. The most uncomfortable bed I’ve slept in a “5 star hotel” . The staff is rude if you are not Argentinian, typical for of a hotel that pays the staff practically nothing and a place no one tips. The bartender at the library was totally focused on taking to the ****** at the bar and totally ignored us sitting next to this loud obnoxious couple. The pool was freezing cold. Why can’t they heat the pool to take the chill off so you can enjoy the pool. The wait staff at the pool was slow to deliver the drinks or food at the pool and often confused the orders or never returned to deliver the correct order. The man at the checkin Juan Pablo is joke. He gave wrong information about the hotels offerings for the valentines dinners. I found out the evening of valentines that there was a Tango Show with dinner that included meat choices that the other restaurants were not offering. The Tango show and dinner was offered for $270 USD per person. I was offered $135 USD pp at the door or 48,000 Argentinian pesos which equals $270 pp. it had to do with the blue dollar. While I was negotiating with the man at the entrance to the Tango show I saw food coming from the Mercado restaurant through the lobby long lobby filled with people uncovered, how disgusting. We declined to eat or see the show. Do yourself a favor and stay at the holiday inn and save yourself a lot of money and aggravation and most of all disappoint in once was a fabulous hotel. They tell you that the hotel is full as well as the restaurants. That’s a lie, nothing at Faena is full except the arrogance they dish out.