Top 10 Caravan Serail Hotels

Beautiful hotel, very well located, excellent services. Very complete equipment, perfect accessories. The sea view is recommendable, it's very beautiful. Breakfast is very varied, with an extraordinary medium-eastern buffet. The Italian coffee is a wise choice.

Great service at this hotel from all staff - at check in, cleaning, bars and restaurants. Rooms are very comfortable - only draw back was a perhaps overly complicated system to tunr lights on and off which broke on the first night but otherwise well equipped. Great pool area and beach location - close to airport too

The hotel is clean and the staff are overall friendly. The terrace is amazing, staff very nice, evenings there are the best in Beirut. The breakfast is great and staff very friendly. The only bad area is the swimming pool. The swimming pool staff are not friendly overall and not trained to differentiate between one day pass guests and live in guests. Example, despite staying for 2 days, in 2 rooms: 1. I was asked to pay deposit for towels in the pool! 2. I had a pack of chips for my kid and the staff refused to let me take it in.. They took it away at the entrance. I asked Yousef Moumni in spesific to call the manager and ask for exception as my son really wanted his chips, but the exception was rejected and with no appoligitic attitude... The staff at the pool need a lot of training! 3. No WiFi at the entire pool area.

This definitely is not a 5-star hotel, and well below the standards one would expect of a luxury hotel. The hotel is in need of refurbishment - the lifts are tiny (and shudder), and the rooms - whilst reasonably sized - are worn, with stains on the carpet and the upholstery. The bathrooms are small and poky, with dated fixtures. About the only thing that made it upscale were the Lanvin toiletries. There's not even a coffee machine in the room - only instant coffee is available. During the four nights I stayed, I was offered a turndown service only once (the other 3 nights I was out, so I don't know why they didn't just come in and do the turndown?). So the rooms are very much of a low grade. The pool and gym are in the basement. The gym is small, with very dated machines - neither the treadmill nor the elliptical machine worked at all. The cleaning staff were friendly. I never saw the front desk staff except upon arrival and departure, as they are hidden by a big pillar and work behind a plastic screen - it's not friendly or inviting. The security guard was mostly hunched over his mobile phone. So you feel quite ignored as you come and go. The location, however, is great - so close to lots of lovely bars and restaurants, and in a really lovely part of town. All in all, a disappointing Sofitel experience - far more in line with staying in a Ibis. Very expensive for what I got. I wouldn't stay again. And as for all of the other 5 star reviews...you will note that they're all by one- or two-time contributors, so I really question the authenticity. When you find a reviewer who has more than two reviews to their name, you'll see they also gave the Sofitel a low grade.