Top 10 Carter House Hotels

Loved this place. I usually do enjoy Kimptons but not all of them nail the right combination of informality/boutiquishness and luxury. This one does. Check in staff was friendly and they had preupgraded me based on my IHG status and room request. The room was spacious, tasteful and beautifully appointed, with high end bed and bedding, fun and functional furniture and lighting and an absolutely fabulous bathroom with a freestanding tub and massive shower enclosure. Could have lived in that bathroom. The evening social hour featured a nice selection of wines and beers and a really tasty appetizer from the bar. Breakfast at the Commoner was well presented though I personally would like to see the addition of a few vegetarian items. Another positive of this Kimpton (for me) was that I asked to be on a dog-free floor and as far as I could tell I was. I never understood how allowing pets made sense in this caliber of hotel. Two minor suggestions I can think of are to supply a water bottle or two in the room (tap water came out warm and didn't taste great) and don't put decorative pillows on the beds adjacent to the sleeping pillows (unhygienic since they never get washed), Still, overall a great stay and a property I'd recommend to others.

Definitely need a housekeeping supervisor to ensure that rooms are deep cleaned after each guest. The lack of detail with dusting the air vents, cleaning/dusting/disinfecting the commonly touched areas was very shocking for the prices. Even after the manager came to our room to ensure it was cleaned, it was not done to my satisfaction. The place made me feel filthy and unclean. Just to know that there was probably a lot of filth that was also unseen. You can definitely tell that new management (General manager, Housekeeping Manager, and Concierge) is needed and the staff needs to be retrained with their focus being customer satisfaction in all aspects of the guest's stay. The food was not good at all. Our birthday weekend would have been better if we stayed at a no frills 3 star hotel because at least we would not have such high expectations. The best part of our stay was my spa experience. It was top notch! Also, we appreciate the hotel accommodating our travel schedule by allowing us early check in and check out. This allowed us to save money and time that would have been used on a rental car and reduced time we had to spend carrying our bags around and waiting at the airport.

This is the second time I review this Hampton. Same good expereince. Same clean, specious room. Same good breakfast. Same free parking (the only hotel offer safe, free downtown hotel parking). No complain. Although it is not new and flashy, it still worth the high price! Just like to offer some tips: 1. Book way early, better price. (pay a little more to get free cancelation benefit, it will still cheaper than booking close to stay date.) Also this place sold out fast. 2. The rooms are big. Easily and comfortably fit 5-6 adults. (just one bathroom though) This is good if you have big family. 3. Download the Hilton App to see if you can check in earlier (via the app) and pick your room. Use your phone as room key. Need not check in with front desk. (We still went to front desk later, to get the key cards though, becauce all my family members are adults and like to have their own key, to get in/out as they wish. Only one phone can be used as room key, unless all are hilton honor members. )

I am shocked that this place is a Springhill Suites in a nice area of Pittsburgh. The layout of the room was not good, the sliding barn doors on the bathrooms (one shower, one toilet) could barely be opened. There was a trundle bed instead of a sleeper sofa, and there were not pillows and blankets for the extra bed. The TV was mounted where no one in the room could comfortably watch it. The fridge was tiny with almost no counter space, and a lot of the hallway reeked of ****. The front desk person was completely uninformed and could not answer any questions about the hotel parking, (she thought it might be included, thought it might be come and go just show them your ”card”, but couldn't answer anything). The very worst part though was the ”breakfast”. It was not staffed at all as far as we could tell, and there was crushed popcorn everywhere, ground into the carpet both at night when we checked in and still there at breakfast. They don't seem to have anyone cleaning even the food area, and trash cans were overflowing. At breakfast there was almost no seating, and what was there was very impractical, totally at the wrong height for eating, and not set up for more than one person. There were very few people eating there during our stay (it was not at all busy). Despite this there were very few things to eat, nothing was refilled or cleaned, we found the muffins were one of the few edible things there, but even though we ate breakfast at different times, there were only one or two muffins and when they were gone, that was it, nothing was refilled. Juice was limited to apple or extremely watered down orange flavored water, no eggs or protein of any kind, one orange, no other fruit, no yogurt, only sugar cereal, only bagels (no other bread selection). This was our last stay of a 2 week road trip, and by far the worse breakfasts that we had anywhere we stayed. Wish we had stayed elsewhere.

Send your child to the University of Pittsburgh, Johnstown, and choose this hotel. After more than half a month of experience, I feel very good, and at the same time, I also feel the friendliness and kindness of the American people to the Chinese people. Johnstown is not so convenient to get around by car. The hotel service staff kindly arranged for their colleagues' cars and said there was no charge. How can this be OK? I will still express my heart and arrange the vehicle. I am very grateful to my guests in this foreign country. Next time I come, I will still choose to stay in the hotel again.