24 Liberty Drive, Cartersville, Georgia, United States
"The first night was tough. We arrived late and had room with two queens (Room 215). I had one queen and wife and daughter shared the other. My queen was the most uncomfortable mattress I’ve had in a long time. The next morning we discovered that mattress was an adjustable air mattress. My queen had an adjustment for each side. One was set on firmest mode and the other was set on softest. It made for a very large lump in middle. The problem is that the adjustment dial is hidden (see photos). And, there is no information/instruction that the mattress can be adjusted. We adjusted dial and it was much better. Our room seemed to be a little dated. Wasn’t terrible but you could tell it hasn’t had any attention in a while. I don’t know if all the rooms use same mattress, if they do, they need to advertise that fact so that adjustment can be changed. "
"I so wanted to give this place 5 stars because it's a beautiful property and the location is a little down from I-75, so you don't hear expressway noise and there are tons of restaurants and shopping all around. Upon check in, I really wish the front desk lady would have been nicer. We were both wearing masks, and I know it's hard to tell if someone is smiling behind the mask, but she was just unfriendly. Now to the room...omg! The absolute worst mattress I've ever slept on in a hotel. Then I find out from another review (after a horrible night's sleep) that you can adjust the mattress to your desired firmness. Why isn't the front desk staff advertising this??? Also, while the walls were thick and you couldn't hear anything on your own floor, you sure could hear what was going on above you. I constantly heard suitcases and footsteps above me at midnight. Couple that with an awful mattress, I think I slept a whole 2 hours. Even my 5 year old daughter (who can sleep anywhere with no complaints) woke up with a sore back. Please Hilton...make the required updates to this hotel, because as an Honor's member, I'd like to give it another chance."
"We were very pleased with our stay! The staff was very friendly, pleasant and helpful. The room was clean and updated. The beds were very comfy. I slept like a baby. The shower had great pressure and a good shower head, unlike most places we stay. Close to many restaurants and stores and 10 minutes from Lakepoint center. We would stay here again. "