201 Harrison Oaks Boulevard, Cary, North Carolina, United States
"Such a great stay so far, checking out tomorrow sadly! We have traveled to Raleigh twice in last year to look at homes from California and stayed at nice hotels in other areas, clean and good stays, but always wanted to stay here because we love embassy suites for the amenities with the kids...the price was a bit lower than usual because of covid so we booked even though a bit further from our new home in apex. Upon arriving late in evening on direct flight to Charlotte and drive to Raleigh and really long day, with 4 kids and a dog, I was blown away at the remodeled and incredible clean lobby and room! Special credit to Sheri upon check in, she was beyond friendly and so informative, I’ve stayed at 100’s of hotels, many embassy suites and my father was in the hotel business for 40 years, so I’m picky about hotels. Embassy suites in California have really gone down hill lately in the past 10 years, between service, cleanliness, etc, this one was just incredible. Sheri just made a long day so much better! The room was so clean, like brand new, great beds, plenty of room for kids, kids loved the pool, pool shower, breakfast was excellent and chef was very friendly, finally a hotel with hot cooked food not their usual but far better than expected during covid, after many hotels with bad grab and go food during pandemic. The next morning Ashru was so friendly and helpful especially with letting us know there was laundry machines on 5th floor even giving us a detergent pods 🙏...there must be something in the water at this hotel because the culture and staff and cleanliness goes well above and beyond, the general manager serves credit for creating such a great culture and top notch service and cleanliness standards! This hotel made a very stressful trip moving from the west coast with 4 kids and a dog and no furniture (maybe for 2 weeks) so much easier and enjoyable! Even though it’s further from our new home, I plan to recommend family that visits stay here if we don’t have room, it’s just incredible and now a special place to our family as our first stop on our relocation! We will be back for a weekend getaway soon! "
"Let’s start with the good: The hotel (lobby & rooms) looks very nice. The renovation was very necessary. We were able to check in early which was appreciated. The front desk associates were pleasant. That’s all I have for positives, unfortunately. The tile flooring in one of our three rooms was soaking wet, slippery, and had some brown sticky stains on it. The countertop was also soaking wet. The bathroom door frame had some unidentifiable red stains on it. All of which we cleaned up because that’s our job as guests, right? The drawer in between the double beds had wrappers (garbage) which were likely left by the previous guests of that room. The table and chairs all had crumbs left on it. All signs that the room was not thoroughly cleaned as it should be at any given time but ESPECIALLY during a pandemic. This hotel fell short of their commitment to “providing guests with a clean, comfortable space” - taken directly from the website. Additionally, all rooms felt hot so we immediately set the thermostat to the lowest it would go @ 60 degrees to get them to cool off while we went to the pool at 4:30p. When we returned at 6:30p, the rooms were still hot. Apparently the hotels HVAC system was not working properly. Yes, I brought this all to the attention of the front desk to which the initial response to my complaint re: the housekeeping of one of our rooms was “we have been short staffed lately” as if I was supposed to accept their staffing problems as a reasonable excuse as to why our room had clearly not been cleaned thoroughly. They sent someone up to clean up the mess we literally had already cleaned up, gave us one fan to share amongst our three rooms, sent up a very nice tech after 11pm to “fix the AC” (he didn’t fix it), and offered to discount one room. We were miserably hot, uncomfortable, completely mad, sleepless, and couldn’t wait to check out of all three rooms the next day. By the time we checked out the next morning, the room and even the hotel itself felt a bit cooler. Some lady named Sherry reached out to ask how my experience was so I shared it with her....and was met with radio silence. Won’t be recommending."
"It was a small short weekend getaway for a friend and his niece and family for Spring break but it was a memorable one as the climate change was drastic by late March and would have prohibited such a trip. The timing was early March, the hotel was absolutely breathtaking, clean elegant and immaculate! The staff from the senior night auditor to the front desk management was just inviting professional and outstanding! The renovations were worth the wait as the property is gorgeous!!"