Top 10 Casa de la Condesa Hotels

Very fond of

Superb central location by the cathedral so easy access to the local centre of town, shops restaurants etc. For travel it’s also easy to flag down taxi cabs. Suites 1478 is an old building beautifully renovated for the better healed traveller. However we found the rooms odour over powering, ambiance dark and depressing. Layout and supplies were adequate with underground car park access nearby. No English channels on tv ! Internet was pretty much NO GO!! Advised to try the Cathedral cafe supply 🤷‍♀️ but still no access. Even moved rooms as an essential these days and still no reliable connection. Hotel said it was ‘ being fixed next week when we complained but I think an ongoing issue as electrically /internet has a major flaw. Breakfast display was good but nothing covered, and no freshly cooked food especially eggs- eggs cooked at 8 am if not taken we’re still there at 10. One major dislike was the fact the breakfast was open to locals and visitors so often busy and hence lost the cosy feel and often we felt intruding.🤔 Staff were pleasant and helpful but sure to attend to outside guests first we noted.

This was a one night stay before picking up the cruise ship Azamara Onward. To get to check-in, you have to go up one storey from ground level by climbing a fancy set of entrance steps. There is a 1970s ”baggage lift” to the rhs, and if you have a disability you can use that, but it has no sides, and moves at a snails pace whilst your finger has to stay on the button. This lack in investment speaks volumes about this hotel. I was given a superior room due to loyalty scheme status, but it was nothing special. The air con was noisy, and the room lacked charging points. The mattress wasn't that great, and the bedding was musty. Dinner in the 23rd floor restaurant was a farce. The restaurant was fairly full with cruise guests on a dinner package that included a buffet and drinks. Rather than allowing us to pay for the same buffet, we were forced to choose from a very limited overpriced restaurant menu. The food was disgusting. The extremely processed food ”burger” was still raw in the middle; the hake was aslso still raw in the middle and both had to be sent back to the kitchen. They couldn't even cook the chips. My travel companion said that breakfast in the morning was even more of a disaster - not enough seats for the guests, nor enough food out. Would I stay here again? Well, I used Marriott points, so it was free. If I was paying for it, I'd want my money back.....

The location is excellent, just beside the most lively beach in Las Palmas, there is nothing nearby. The nearest bus stop is just two steps away. The bus on the island is very developed. It is very convenient to go anywhere. The hotel is on the left. A large supermarket, daily necessities, fruit is still very cheap, it is closed at nine o'clock, pay attention in advance, because it is very close to the beach, swimming and sun is also very convenient. The room is very spacious, the two of us have anything to put, the bed is not too narrow, the bathroom is very spacious, and the cleaning is very clean The front desk is very welcoming and will say hello every time you enter or leave the hotel. There are not many types of breakfast, but there are some, fruit and meat, various bread, egg, ham, sausage, coffee juice, it is worth mentioning that there are freshly squeezed juice and yogurt, very good to drink The hotel has two terraces for sunbathing and the scenery is great. There is also a dj performance at night, but unfortunately it has not been completed. The hotel also offers free parking, which is very convenient for people who rent a car around the island. The only thing is that not all rooms are sea views. We stayed at the interior this time, but fortunately there is a terrace. When booking, remember to note the sea view room, and there is a strange smell in our room. It’s basically gone for a day.

My partner and I checked in on the 29th, in a comfort suite, room 206. When we arrived, staff were friendly and helpful, but the staff were not the issue. As we approached our room, the hallways, stairs, and particularly the mirror decorations were all dirty, setting the tone immediately. We got to our room, and quickly were disappointed. Although the facilities worked, with the exception of the cold shower, the cleanliness of the room was shocking. What we had been promised was not what we received. From the marks on the walls, to the mould in the shower, the entire place was just poor. We informed the receptionist, who was polite, and he told us the cleaner would do a once over. Even after this, we found that the only thing that had really been cleaned was the inside of the fridge. We were told that the black mould in the shower was not actually dirt, and neither was the marks over the walls, they were just ‘wear and tear’. We checked out early, and we’re genuinely shocked at our experience. I would say the reviews do not do the place justice from our experience.