Top 10 Casa Lupe Hotels

I'd tried to avoid writing a negative review in hopes of resolving our horrible stay at Bonanza Inn, but management refuses to follow through with a resolution. We stayed 1/9/2020 after a long day of renovations on a home we just purchased and needing sleep and to get cleaned up. We got neither. The first room we were given had a glob of hair on the bathroom floor and hair on the pillow. The TV wouldn't work either, requiring a maintenance to come ”reset” the cable. I took the glob of hair in a tissue to the front desk and asked for a different room. I also asked the front desk girl if she could guarantee the room was clean and she said she could not! The new room seemed clean, but my faith in the cleanliness of the room was gone. The bed sheets were so worn and pilled that they felt like sandpaper on top of the rock hard bed with flat foam pillows. At midnight, unable to sleep, my husband got up and went back to our house to continue working. He came back in the early hours of morning to shower, but after running the water for 15 min, he only got lukewarm water. He warned me, and I too had the same experience. There were people outside my room at 4 am arguing and carrying on. If I could have joined my husband at that hour, I would have because sleep was never going to happen. I had a rash on my legs from the roughness of the shabby sheets. So - no sleep and no hot shower. I reported our discontent to the manager on duty and she was appalled at our experience and tried to refund our stay. She said she was not allowed access on the computer to give us the refund and we would have to talk to the manager when she came in 2 days later. She also said she would leave her a detailed message and have her contact us. She didn't contact us, so I made several calls to her in an effort to get our stay refunded. After several days, I spoke with her and she said she could only offer us a $20 discount and that anything further would require owner approval. She said she would get in touch with the owner and get back to us. Hasn't happened. I've tried calling a few more times and the phone either disconnects after numerous rings, or as of today, I was on hold for 5 min and finally gave up and decided to write this review. The hotel also boasts of having a chef on duty for the morning ”free” breakfast. It was no better than any other hotel breakfast and had fewer options than most. Also, be aware that this hotel requires a $100 deposit for damages on top of the room rate. I've never heard of such a thing. The desk clerk said it was fully refundable after 3 days, if the room was found to be without damage. Do not stay at this hotel. Any other hotel in Yuba City has to be better than this. We would have stayed at Best Western, had they not been fully booked. Not only did we not get the 2 things we went to the hotel for - sleep and a hot shower, but management has been unprofessional and inattentive to our request for a refund. It's apparent the owners have no clue