Top 10 Casa Nova. Hotels

My husband and I are still staying here at this hotel while we visit family all week and we won't be staying here again. Our room has two TV's in it, both of which constantly turn off and restart, or just freeze on a black screen. We asked for help and nothing happened. The weirdest thing is that there are absolutely no movies available to purchase and no capabilities for streaming. Last night we watched a movie in bed on my laptop like we were in college! The TV is not our main priority on our trip, but we were looking forward to watching stuff together in the room on our vacation. Instead we get a choice of CNN, BBC, CNBC, or Bloomberg. I've stayed in motels with movies available to purchase! Just felt really weird to be paying for 6 nights thousands of dollars and no options and NO plugs for charging by the bed. Olivier and Dominick are awesome and thank goodness for them! Oh, and when you arrive with your car there usually is no valet outside...both times we didn't want to leave our car outside unattended but no one came out so we had to go in. My final thing....I had a headache and they didn't have anything, my husband had to walk to the pharmacy. We aren't too lazy to walk but when you are staying at a so-called 5 star hotel and you don't have headache medicine, no streaming capabilities or media selections...Not worth the money! Special shoutout to Olivier and Dominick who are AWESOME!!!

Walking distance to the market and train station. Breakfast is superb.

I have been staying at this hotel for more than 3 months now and was more than excited after hearing a JW Marriott would open in Frankfurt (also the first one in Germany at that time). After living in hotels in Frankfurt for more than 3 years, I knew that staying at the JW Marriott would be a different story as it provides beautiful skyline views (sunset towards the skyline and sunrise on the other side towards the Taunus) and is as central as it gets. As an ambassador elite I was always upgraded to a suite, mostly the skyline suite because nothings beats this view - see pictures attached. Even though the hotel may need some renovations in some parts, it still provides all the necessities you can think of. The skyline suites include an amazing bathtub, big mirrors, seating area and the unique skyline view which you can be seen from the bed when waking up or going to sleep. The staff is very attentive, extremely friendly and is trying to make the best out of your stay. Thomas from the front desk, Mr Nickol, the girls at breakfast and the two guys there as well are extremely friendly and highly trained professionals. As the hotel does not provide an executive lounge at this point, Elite members get a free breakfast with an la carte dining (recommendation: chef‘s choice) and lots of varieties at the breakfast buffet. For someone like me who wants to stay fit during travels, the JW Marriott Frankfurt has a collaboration with the Fitness First My Zeil meaning you can access a fully equipped gym when staying here and not just a treadmill or 5kg weights - one of the biggest plus of this hotel. Staying at Marriott hotels full time for the last 6 years, I can really see the differences. Unfortunately that hotel life comes to an end now, but the JW Marriott couldn’t have been a better ending to that hotel life. THANK YOU TEAM. This hotel is highly recommended if you want a special treat, the most central location and the full Frankfurt skyline experience.

The overall stay in The Westin Grand was good as the location is very good which is just 2 minutes walk to the train station. And if you turn right & walk further up, it will lead you to the shopping areas like Galeria, H&M, Zara, My Zeil etc. As you continue to walk further up, you will be at the shopping belt with all the luxury brands & also Alte Oper with many dining options. So they are all within walking distance if you are not tired to walk. If not taking the train is just 1 stop to the Galeria & you can access through the supermaket of the mall at the basement. I was given the room at second level so there was not much view from my room. The service at the reception was good & polite & also the hospitality staff who helped us in the luggage after we arrived. He was from Utopia & he was very friendly & chatted with us for a short while after sending our luggage to our room. The restaurant staff were also very friendly & attentive. The breakfast buffet menu is the same every morning. If they can change every 2 days will be good so we will not get sick of eating the same food every morning as I stayed there for almost a week. But overall the quality & the food taste were good for me. The room is not very big but also not too small. There 3 setbacks which is the bathroom design, toilet amenities & the housekeeping. If not, I would have given the hotel a 100 thumbs-up. The shower area does not have a door to close & the floor level is the same as the basin area. So the water will flood the whole toilet floor if you are splashing & using the shower head. I had to use the ceiling mount shower as the water flow was not as great as the shower head to prevent ponding in the toilet floor. The design is a problem & the toilet is cramp if 2 persons are standing inside. You need to bring along your own toothbrush & toothpaste, cotton buds, shavers for men & shower cap for ladies as the room does not provide any basic toilet amenities except hand soap, body lotion, hair dryer, iron with ironing board, bathroom slippers, towels, & lavender aroma oil for sleeping. The housekeeping was not up to standard although they kept the room clean. They did not place back my toiletries in order & sometimes all over the basin area. They also accidentally threw away my disposable shaver. They also did not check the volume level in the shower gel whether it was finished & I needed to call them to request to top up. They also do not change the bathrobe even I placed it on the bathroom floor as I wanted to change to a new one after wearing for 2 days. One day, the housekeeper also forgot to close the window & we were wondering why the room was cold at night even after I increased the room temperature. I only discovered the next morning when I opened up the curtain. They also did not refill the stirrers at certain days as I drank the free Nespresso coffee in my room every morning. I hope the hotel management will look into the housekeeping & to give more thoroug

It was my first stay in the hotel. The check-in was quick and friendly. I had booked the room in the morning in a short term. It was essential to make a Skylineview room. A few great photos /Videos. My room wish was very well met. At the end of the 38th floor walking. I was enthusiastic (see photos). I would have been upgraded as Marriott Bonvoy Gold Member. But I would have been to the other side. Since I wanted to photograph the Skyline I rejected. Deep garage (Q-Park WestendGate) was super. Also expensive with € 39 but a lot of space and not so narrow. But doesn't belong to Marriott. The chairs are driving super fast. I was still at the hotel restaurant/bar ”Champion's” evening. I had a Burger. He was OK; I had eaten significantly better. The service was a disaster. You had to wait long until drinks/eating were at the table. It also took pay. I had then photographed the sunrise in the morning. I was really good. I liked breakfast from the selection. I was there early in the morning at 7:00. The complete restaurant was unfortunately remarkable. I later got with that was a travel group there. Through this middle ” island” it was then extremely full in the gangs around. But it's not always like that. I would certainly come back.

The first stay was 4 nights and 2nd stay was for 1 night during May 2023, the hotel has a prime location, close to everything you would need; undergrounds, shopping, taxi slots, supermarkets, and restaurants.. everything is located within 1-3 minutes walking distance. Service at the hotel is excellent and their dining options are reasonable particularly the 7th floor panoramic view restaurant. The only thing I didn’t like was the AC in the room .. it doesn’t cool at all and the room was too hot and had to open the window and suffer street noise. I will certainly consider booking it again ONLY IF AC IS FIXED.

The hotel is still pretty new, located just behind the Frankfurt fair. We booked premium room, upon check in they recognise my Gha discovery status which is a plus. We booked king room but got twin room instead. The front office guy first informed us that there was no more room available. But an Asian front office guy who has seem more experience could manage to get us another room. He also solved the problem with our reservation, as eventhough we booked 1 room and received only 1 confirmation as it appears in the GHA app, it appears 2 reservation in their system. The room is clean, the rustic factory design room interior is probably not my taste but not an issue. What bothers me was the AC didn’t work properly. The room has a large window, even as the AC was set on high, it was still warmer than the corridor outside the room. Breakfast was good, we also went to the outdoor bar, which was very cozy and has a good non alcoholic gin menu.

This is a 100% honest review. And i will try to write as much to help other Customers who are looking for Hotels to book. I know how hard it is to read Reviews and all, but i hope this will help. This Hotel has the best service of all! From the Valet Parking, to the Receptionist (who speaks perfect English), to the Room! ROOM: First impression in entering the room, was.. WOW. IT SMELLS CLEAN AND GOOD! It is big enough for 2. They provided us 2 free Water Bottles, they have Shampoos, Body Soap, and Lotion. The Pillows are Comfortable, Bed is really Big (but don’t expect too much) it is just good enough to sleep. If you’re looking for EXTRA comfort for sleeping, this is not the one for you. They have Airconditioning (which is really important), and it works PERFECT! BREAKFAST BUFFET: They have wonderful WAITERS AND WAITRESSES! They will go extra mile for you like when you get your Coffee yourself, they will offer to do it for you. It gives a lot of choices when it comes to Food. Their FOOD is superb! I still can’t get over with the Waffles 😅 it is true that it’s a little bit Pricey, but if you’re a Breakfast Person, i would highly recommend you to get this one! 😊 Overall experience, it was excellent!

I found this hotel to have a charismatic, slightly quirky atmosphere and the big room showed some signs of wear, but everything was nice and clean, the breakfast was good and the staff was friendly and helpful. Being located at walking distance from the convention center combined with decent prices makes this an easy hotel to recommend.

Loved this hotel. If we came back to Frankfurt we would stay here again. It’s in a great location that’s walkable to everything. It’s essentially city center and there is a ton to do just outside of your doorstep. The service was perfect, everyone is really friendly and helpful. They offer a nice breakfast in the morning. Hotel always smells fresh and clean. The room is really nice with a comfy bed and big bathroom. This is connected to the moxy hotel and the moxy bar/lounge is open 24/7 which is really cool because it’s set up nicely for if you want to eat, play games, just relax, etc. it’s really easy to get a taxi since they can call one for you or you can use the taxi call machine up by the front desk. Tap once for cash and twice for card payment. Super easy. Just a heads up: sometimes they forget to tell you that your room key controls the electric in the room so if you don’t already know this, don’t panic if nothing works when you get in your room at first. You have to slide one of the room keys in the card holder inside of your room next to the front door and everything turns on. Loved that because it’s a great way to save energy. Full kitchen and utensils, cups, cookware, dishwasher, fridge in room if you want to save on food and cook in your room. They also have laundry available if you need to do laundry which you can get tokens for for a couple euro. I just loved this place and the location.