Top 10 Casa Serena Hotels

This is the best hotel I’ve ever. I could go on and on who it how great it is. The room came with a huge sitting area and had the skyline of Nairobi at night. It had a washing machine , iron, two TVs (one in room and one in lounge room), a full kitchen with dish washer , microwave , coffee maker, stove , oven , refrigerator, cutlery, bar table counter and chairs. The room had the most comfortable bed ever. I slept like a baby. The hotel also had a heater outdoor pool unfortunately I wasn’t able to use it as it was a work trip and I was busy. The restaurant had the most delicious buffets and the staff are great. Customer service was excellent.

We opted not to stay overnight because the bathroom did not offer any privacy at all. We were advised the glass was going to be frosted soon and they offered to throw a sheet over the glass - but to us, the toilet should be in a completely separate room from the bedroom and the shower - separated by a solid wall and door, not glass panels. Beautiful architecture, but not enough privacy for us to stay. Also the air conditioning unit was complicated to operate and didn’t seem to make the room cool enough - suggest including operating instructions in the room, a cheat sheet of some sort. The WiFi also was spotty - worked on my phone but not on my laptop, and the tv wasn’t working yet. Suggest the option to connect to internet (for Netflix) as well as satellite tv.

The security of the hotel is very good, and the breakfast is also rich. I will stay again next time