Impuls 2, Duiven, Gelderland, Netherlands
"We did a pre booking, As my wife arrive in the evening and i know this hotel has no service i went in the morning to the hotel to do the check in, what takes also 45 minutes The problem in this hotel is the check in staff is also the operator, when people want to check in , you say hello i want to check they will not say anything as they have a head set and they are talking to other people who are on the phone, in my check in i have to listen to 4 phone calls , from people till you blood start to boil. i told them next time i do telephone check in, due they are talking on the phone with other people that's why there is no focus, they made a mistake with my check in, when i came back at night at 23:00hr i have to wait for one hour as they phone girl who checked me in give me the wrong room ( a lower category as i booked ) and that room i booked luckily i had copy of my booking, when i show the person on night duty my booking. He said this morning they made a mistake and this night duty person was so slow he said he had to do everything again. after exact one hour i had the key. than when we came to the room the key did not work have to go down again, i complained about the bad service of the hotel, he apologize he said the morning staff made a mistake, i told him do you know why , they are to busy talking on the phone to others than focusing on the check in job, they worse is the check out time , the same girls talk on the phone and let you wait and even there are many people to check out, when you are in the hurry you are listing to all these phone calls, this the ONLY hotel where i see check-in and operator and handling house phone calls all in one on the reception desk. i guess this is saving staff cost but this is bad. be advised !!! note also when you need room slipper you pay extra , you need bath rope you need to pay extra Than the second thing is the house keeping this is one of the worse housekeeping i even have seen and we travel a lot. believe it or not i was ones in the room when they do the room, i had a shock and complained on the reception the same phone talking girls , when i complained , the girl answered i dont think so , i ask here so you dont believe , than she said no they are not so bad. i told here placing pillows and bed sheets and duvee's on the dirty floor is oke,and later you sleep on to it, than place it back place towels outside the door on the carpet floor is oke and later you have to dry yourself with it, i told what kind of hygiene standaard you have here, as hardly any body speak Dutch, i guess you have outsource company who does housekeeping she said yes than i said no wonder. Than in the evening we came back they forgot to make up the room, there where no amenities, we called down around 22:45 and ask for amenities and towels, the night duty said, house keeping works only till 15:00hr. come down and get it from the reception i said nobody to bring as i am ready for shower, he said no i am always alone "
"Only stayed the night and checked in late, so couldn’t appreciate the restaurant, bar, gym, sauna or attached casino Check in was friendly and efficient - although downside was having to go back down to reception after the room key didn’t work Wasn’t an issue as I was too busy enjoying the lovely decor in the hotel - I like its stylish contemporary feel Room itself was extremely spacious and with the facilities you require Love the walk in shower too Breakfast spread was very good and decent variety Happily recommend this place "
"Situated in the heart of the Gelderland province, the hotel allows for a central hub for day trips into the heart of the Netherlands, and even Western Germany. I was surprised by how nice the hotel is. Very modern and large, well appointed rooms. While a minor detail, the staff, while extremely friendly, also tended to be a little slow. The breakfast buffet was really nice, but the room service menu was extremely limited. There is an indoor pool on the top floor, a small exercise room and a spa. The hours that they’re open though were limited. I would have preferred to exercise in the morning before we left for the day, but the exercise room did not open until 8am; considering though that it is situated over guest rooms, it makes perfect sense. Overall, the hotel was truly nice and we would happily stay there again."