Top 10 Casta Diva Hotels

Loved the new look! Found it to be contemporary and on par with where other leading hotels are going at this star level. I was surprised by the in-room fridge and found it to be a nice touch indeed. I also appreciated the plentiful connection points for charging my laptop and cell phone. The service is always good and many of the front-end staff call me by name as I enter, which is always a wonderful experience. Well done, guys. Wishing you well as you complete the revamp.

When we arrived to check-in the lady at the counter couldn't access our booking which I had made on *********** and she made it seem as if this was our fault which was a bit frustrating. We had to wait quite a while until she was able to access it to confirm that I had already paid for the booking. The hotel itself was beautiful. The carpets in the bedrooms should be removed or updated as they are old and stained and spoils an otherwise lovely room! The biggest issue we faced was that the generator stopped working during our stay...mind you this was during a heatwave and the situation was handled poorly by staff. We had to go to our rooms early because staff was closing down the bar and outside area when loadshedding kicked in. They had no emergency lights at all to give to guests to use in the rooms which besides being unacceptable is also a safety risk. What if someone gets hurt or injured on your property in the dark? The staff had no response to anything except to say that they could not help us with anything and could not even look us in the eye. My parents who are in the 70s had to make their way up the stairs and be in their rooms with no lights available at all. The hotel is dark in general and with no lights on at all was not a pleasant experience. How were people supposed to use the bathroom as well in the dark? Staff should have also atleast made sure people had enough water as there was a heatwave with no aircons. Extremely disappointed that we paid to stay at this hotel and did not receive the general facilities we should have had and the attitude from the staff was unacceptable. Very disappointing to have paid so much for this experience

So we stayed here before and after our Safari Tour in Pretoria. First stay was OK. Terrible shower/bathroom and the food was expensive for dinner and breakfast. Second stay was a huge change. They read our first review and when we arrived 12 days later after our tour they addressed our shower issue and got us a nicer room that had a good shower. The staff and front desk really listened to us and made our stay really welcoming. My husband lost a personal item (no real value) on the day we were leaving for our tour and we told the front desk that we checked the room and we could not find it. We didn't even know where we lost it. Well when we came back 12 days later the same front desk clerk presented us his lost item and we were so appreciative. To hold something for 12 days and remember us was worth it! We also lost another item on tour and the staff didn't even notify us knowing we were returning in 2 days! Safety in Pretoria is unknown to us but this was close enough to Luffa Park which is amazing for our short stay; some of the best food we had for our 3 week trip. So location is pretty good IMO. Rooms were comfortable and we had no issues navigating the stairs to our room.

I was travelling to Namibia and used this hotel for an overnight stay. It is about a 35 minute taxi ride from Johannesburg airport at night. Almost all the distance was on a secure highway. The hotel is located in a very good location in Pretoria, next to a sports stadium. The central part of Pretoria was an easy 5 minute ride away. The hotel is in fact located in a complex with a sports stadium, restaurants, bars, shopping, grocery, and other amenities. It is very secured as it is cordoned of by fencing and security. The staff was pleasant, greeted me and smilingly gave me my room details. I had a beautiful clean room with fresh bedding, a shower, some amenities, and a good night's sleep. There was a nice sky bar with good late night food and music. It was nice sit in the bar and enjoy the Pretoria Skyline. There is a pool in the roof. Breakfast was a good spread. It was a nice experience at this hotel.

Watch right across from the Union Building in Pretoria, South Africa. It is quite accessible. The staff is friendly and the breakfast is very delicious. There is a large underground parking lot, so it is very convenient to use a car. Spacious room and bathroom was also very nice. Most of all, it was really nice to stay with the kids. I'm staying with my two kids and it's a family trip for a while. It was a good hotel to stay.