Top 10 Castelo Hotels

Location is wonderful, and so is the whole building and surroundings. But comparing price/quality there is really something missing. We spent 3 nights in weekend High season, but there was no management at all.We had to wait more than 3 hours before we could have our room, although we send a mail to ask for an earlier check in than 16.00. Not possible, we have to waited till 16.15 . We have been in many 5 stars places all over the world, but never had this situation. Thanks to Mr Joao de Sousa we we're calm down. He treated and helped us later with everything, and that made our stay good. Our superior terras room was located perfect, clean and cool, but the decoration is for that price some dated. The bathroom very small and not really comfortable. In the adults pool only three umbrellas, to protect all the guests from the sun. sunbeds we're not very clean, and the pool towels, is really not done, in a 5 star Hotel member of the Leading hotels of the world. The quality of the breakfast was 3 stars, only 2 sorts of unripe fruit, and no fresh bread at all. We have had diner several times, at the fantastic Terras outside, but please put mores covering to protect people for the extreme sunburning. quality of the food was good, specially my fish was perfect prepared, and again I say, the very kind service of Mr Joao, David, and several other members of the restaurant was really touching. They did their job more than fantastic. So overall, the place has so many strong assets, location, building, history, surroundings, but some for us important details we're missing, and the feeling that there was no management to talk with, but the location is Portugal on it's best! Igo van Hoof

The hotel is beautiful. Rooms are very clean and well furnished. The staff does a very good work: always available, and welling to provide the best service. The restaurant À La Carte is very good. Thé location is perfect very close to the beach and the marina.

Got relocated to this hotel after our chosen one was no longer available. Very underwhelmed by it. Staff were friendly but there was a lack of customer service skills. Food was ok for buffet food. Plenty of choice. Pool area was dangerous lots of broken and uprooted tiles and slabs.one of our party tripped on one and was lucky not to end up in cracking their head open meant to the pool. Kids pool closed off with bits hanging from it. Towels were put out on sunbeds (only around 40 ) for a hotel that has 8 floors and then not used til early afternoon when the sun hits the pool. Meant we had to sit on The broken tiles . Bath was mouldy and toilets didn’t flush very well. If you get the back of hotel expect to see people weeing against cars , dogs barking and bin men early every morning. Hotel is in a windy area so make sure you don’t get hit by a flying umbrella like several guests were during our stay. Would think they would have sorted this problem out with the amount of times people were hit by them. Also beware of the buckets In Reception that were there for our whole duration without anything being done to rectify the problem. Don’t come here with high expectations

Also below CV19-Bedingungen I expect a hotel that adheres to the facade with four stars to a lot more. Every morning the same processes, coffee in ToGo cups in a paper bag together with a apple and wooden knife, incrusted ”sandwich” in alufolium with always the same coating ( disk cheese disk cooks******e dry without butter). With some luck it managed to not shake the coffee and everything is dry. But this a piece of fruit is now beautifully warm. Or it's all swept and the day and breakfast is ”saturated”. No trace of a table, a normal cup, a normal beet etc. Eating from the hotel kitchen is unfortunately not worth the price. Carpaccio is beautifully made and fully frozen in the middle, so fresh is different. The hamburger on the one hand is “mini” and in the dry bread that falls out when looking (13€) are a joke, unfortunately not funny. Bach now several stays, forcefully as everything else is closed, I will change immediately as soon as alternatives are available. Hotel itself is clean new and modernly furnished, but dues is destroyed by the circumstances described above DANGER!!!!!

You get what you expect, but sometimes it gets exceeded. We booked this nice hotel by chance. Due to Corona we were unable to go to Spain, instead we had to look for an alternative and luckily we found this great hotel! Honestly, I think we found a better place instead of Mallorca and the only time we got disappointed was when we realized: time is over, we have to go back home. The new hotel offers all comfort you are looking for. Despite of the fact that the amazing rooms are spacious and full of high quality materials, also the hotel ground is carefully designed. The beds are cozy, all is clean and the room-service is perfect. Each room has a minibar with reasonable prices. Enough storage space is given. The shower works perfect, also inside of the bathroom you have enough space to put your stuff in. The room itself is sound-proof except the doors. If there is some noise outside you might hear it until people are gone into their rooms. However, that is the only point of critics. The restaurant is also spacious and you feel cozy while having a lunch or dinner, the swimming pool is huge and also nice designed. There are also enough sun-beds and umbrellas. All dishes can be eaten on the terrace and lounge area close to the pool. Wherever you are, the Wi-Fi Connection is working perfect and really fast. The breakfast is great! Nothing to complain about. Fresh juices, warm dishes either from buffet or a la minute can be ordered. Due to Corona the buffet is not accessible by you but you get served from the absolute friendly staff. These guys (ladies and gentlemen) do a great job to make you feel comfortable and cozy. A warm welcome was given to us at the reception when we arrived the first day. It continued each day when we met someone else from the staff. We also loved it to have a private chat with them from time to time. Thanks also to the lady who we kept busy providing us a table outside on the terrace at breakfast time each morning. Even the tables and chairs were wet each morning she took care that we got a dry one. Even on rainy Thursday morning she expected us with a welcome “I was waiting for you …” - with a big smile on her face knowing quite well we would not sit outside when it is raining – *lol*. Conclusion: great hotel, great staff, great style. Perfect place and a strong recommendation from us to visit this hotel!

We stayed for 5 nights and found that the hotel was not at a 4 star rating standard. Good points: - We had a great view of the beach from our room - 2 min walk to beach Bad points: - a general lack of enthusiasm and purpose from staff at hotel. We found ourselves constantly waiting for things and would find out key information about the facilities as our stay rolled on. There was always lots of staff on reception but no one was doing anything. - They will nickel and dime you for everything, even the coffee capsule in your room! - large bed but uncomfortable - The hotel is stuck in a kind of early 2000’s time warp. I’m sure it was great back in the day but has fallen into disrepair. - shower and bathroom not cleaned to a high enough standard, mould visible. - breakfast was basic and not at a 4 star standard, eggs tasted like flour and bacon was processed. Sesimbra is a beautiful destination and if we had our time over again, we’d stay further down the beach at another hotel or Air B&B. You’re effectively paying for the view at this place but that’s about it.

I spent a weekend at Sana with my girlfriend. We didn’t have a good experience. 1) the breakfast is very limited for a 4 star hotel that charges 100+ a night. Aside from standard eggs, mushrooms and cheese, there are very limited options. Also, they bring very limited quantities and hence people almost have to fight over food. 2) the staff is not helpful. For instance, we book 2 nights in different rooms and given that we arrived late we asked to go to the second room directly. They said it was not available. It happened that the first room they gave us didn’t have a working aircon and after this, the second room miraculously became available. 3) hotel charges you $12 per night. Mind blowing. If you park in front of the hotel on the street by the ocean, and you don’t pay the fee and get a fine, it amounts to $8. Ridiculous. Very poor experience and won’t go back for sure.

The new Sheraton in Sesimbra is a beautiful building, ideally located, that will certainly provide lots of amenities and attractions in a post-covid era. Its restaurant was one of the few ones opened on New Year's Day in Sesimbra. We decided to try the brunch advertised at Euros 35 per person. The prevailing covid related precautionary measures imposed that the service be terminated by 1pm. We were consequently requested to show up early, namely around its inception at 11.30am. Breakfast was served in the same room until 11am. We arrived around 11.40am but the restaurant was still occupied by breakfast guests. We were asked to wait standing until guests left and the waiters cleaned and disinfected the tables and set up de brunch menu... We were seated at a long table, of which only half had been cleaned for us. The rest of the table was left with its crumbles and stains from the prior occupants. The floor was also left dirty. Then started the chaos. The staff was extremely gentle and meant well but in the absence of a proper system in place, every staff member was serving every guest and ended up serving no one properly... The menu was a buffet, but because of covid no guest was allowed to touch the buffet and needed to be served by a staff member. Even though there were not that many guests, we ended up waiting to be served. We ordered coffees that were forgotten 2 or 3 times, the same with the eggs. We received the tomato, sausage and mushrooms meant to accompany the eggs some 30 minutes before the eggs arrived. As guests, we can only suggest to the restaurant managers to either discontinue the brunch, as not applicable in a covid environment, or to adopt a system that would rationalize staff and guests moves and satisfy everyone. First of all, breakfast should terminate earlier in order to give more time to the staff to clean and prepare the restaurant room before the arrival of the brunch guests. Secondly, one staff member should be dedicated to a single or at most 2 tables and be entirely responsible for that/those tables, helping the guests at the buffet and serving drinks or eggs at the table. We were also disappointed by the lack of originality and diversity of the brunch dishes.

What a little rustic gem, old style charm, the rooms were basic but clean and comfortable. The staff were all superb so friendly and helpful and welcoming this was a huge plus. The beds were freshly made every day without fail and clean fresh linens and towels provided. The buffet breakfast was good with a variety of fresh fruits, yoghurts, cereals, salami, hans, cheese and hot buffet; bacon, sausages eggs! Rolls and sweet pastries so plenty to choose from. Fresh coffee and tea as well as a choice of juices…. For the price it was good value.