Top 4 Luxury Hotels in Warsaw

Excellent location, nice room with view, perhaps the best hotel in Warsaw. Only a little far from central commercial district.

Excellent hotel. Located in the center of the pedestrian availability, to all sights .Breakfasts are good but better to buy them in the hotel itself . Beds are convenient , rooms are spacious . Good Staff . Good cosmetics .

The location of the hotel is very good, just across the street from the World Cultural Heritage Warsaw Old Town, just a few minutes' walk away. The hotel is a 5-star hotel, and the lights outside the hotel rooms are all voice-activated; the floor in the central area of ​​the hotel's open-air garden restaurant is full of star-like floor lamps, which is very romantic. The service concept is also very strong. When we checked in, we were not satisfied with the room type due to a small misunderstanding. The staff led us to look at all the different room types of the same level until we chose the most satisfactory one; this room type will have staff to check whether the room is equipped both work fine. The breakfast environment is also good. Although there are not so many types, there are pickles similar to kimchi and pickles, and you can also order hot meals. The only thing that is not perfect is the main meal. I ordered foie gras and caviar.

The hotel is luxurious, has a boutique feel and everything about the design and decor is 5 star+. However, our weekend family stay got off to a bad start when the reception didn’t have our reservation. There was no apology and almost an attitude by the unfriendly and arrogant young lady at reception of it being my fault. At breakfast the next day, the restaurant and the quality of the food was excellent but the staff were untrained, unfriendly and on occasion could not communicate in Polish or English. Food was removed from our table when we were half way through, nobody explained the concept, ie no buffet, which was great and what could have been a wonderful experience, was let down by the staff. They saved the best for last at checkout. I was asked if I had anything from the minibar. I replied to say that I had not but reminded the lady that we had drinks at the bar that should be added to our bill. I was then shocked to be told that I would now have to wait to checkout whilst a member of staff checked the minibar in my room. I felt like a criminal at a 1 star hotel in a mass tourist resort. Again, not what you expect from a 5 star boutique hotel paying USD 300 a night and having reminded them of my bar bill. One, more senior member of staff ultimately realized my frustration and took over the checkout process, although by this point, the damage was done. Really disappointing to see this beautiful and luxurious hotel ruined by staff with no training but most of all with such an arrogant attitude that it made the whole experience feel very uncomfortable. The doormen were however extremely polite and helpful. Not enjoying writing such a negative review, I truly hope managements take action as we have been staying and eating at hotels in the Likus chain for years and have always had an enjoyable experience until hotel Warszawa.