Top 10 Charles St Hotels

We have stayed here several times before and never an issue. Unfortunately this was not the case this time and we will never stay again. We were concerned by the smell of the room on arrival and noticed the floors were wet . We let the lady at front reception know and she said it was steamed cleaned four days earlier because a family had stayed and spilled seafood on floor . The lady said there were no other rooms available. We went for dinner left the windows open and once we returned realised we could not put our family in this room . Our socks were wet and the smell caused my father headache . We notified the after hour’s contact and they said we have to pay another $130 to get another room . Madeline said that the previous family had defecated and urinated on floor and had also scaled fish two weeks earlier . We were horrified as our baby had been crawling on floor . We did not wish to pay extra money for something that was not our fault and left the hotel . We spoke to the manager Tom the next day to request a full refund and he refused saying he felt the floor and it was not wet and that there was a miscommunication on our end. He gave us 50% of our money back which we believe was unacceptable.