Top 10 Claires Hotels

Mostly good! Grounds beautiful, water park wonderful with one of the best lazy rivers ever. Staff very friendly. Room was clean. Only really negatives is that my balcony was very dirty, needs a good cleaning. Another negative is that the only dining and shopping available without driving is on site. Lastly, WiFi is not free and costs $15 a day. Would I stay here again? I don’t know. Price expensive and staying for business I didn’t pay personally, but to bring my family would be pricey, especially when it’s meal time.

I was double charged aside from the 43 dollars/ per night parking fee and when I called customer service, I was told that this was a split bill. The receipt that I got from the hotel states one charge but I was charged that price, plus another charge of twice that amount. Customer service refused or was incapable of explaining to me why I was charged twice. I suggest that you do not stay at this hotel.

My husband and I did a weekend getaway.the whole experience from check int to checkout was lovely. Upon check in i mentioned how rare it was for us to get away because we care for my 87 yr old Mom who has Alzheimer's. Yajaira was so sweet and unexpectedly upgraded our room to one with a balcony overlooking the Riverwalk . What a treat. The hotel is very clean and there is hand sanitizer conveniently located throughout. Everyone was very friendly and welcoming. Housekeeper greeted us whenever they saw us in the hallway. It is obvious that the staff enjoy working at this hotel. The bar manager has been there 37 years and one bartender we spoke to had been there for 13 years. If you need referrals ask the staff. Our bartender suggested Boudro's for dinner and it was marvelous. The location is close to shopping and restaurants. We would definitely stay here again.

This was an amazing stay there is something for everyone. The Wildflower Spa is a must relaxing massage and spent the day there. The cafe is as very good. The lounge was nice for adults the drinks were awesome not watered down the bartenders were very nice and helpful at Charlie’s long bar.

It is a hotel that I would definitely like to stay next time. Good breakfast. The service of the hotel staff was attentive and the hotel felt comfortable. There is a shop near the hotel, which is very helpful.

My wife and I just visited San Antonio for the first time with our one year old. We have traveled a lot over the years but traveling with a little one has been very difficult. Having excellent customer service in the restaurant of the Westin has made our life so much easier. Madi has provided one of the best experiences we’ve ever had at any hotel/restaurant. We plan on returning in the coming years and we hope that Madi is still here providing the excellent customer service we have experienced for the last week of our stay. I’ve also included a photo of how happy our son as been to interact with her!

The hotel is amazing and beautiful all around. Meeting the amazing well mannered staff was pleasant. I was greeted right away upon entering the hotel with my wife. John greeted me with a big smile while I was walking through the lobby. The room was something else. I could not forget the view. My wife and I wanted to get away from our hectic lifestyle and forget it for a weekend and the Thompson made that happen. Thank you to all who helped us during that time. I will be coming back.

The location is excellent, there is a small river going out, there are many restaurants by the river, the starting point of the boat tour is next to the hotel, there is a small supermarket next to it. At night, the bustling city is a bit like Lijiang, and it is very interesting to walk along the river in the drizzle. Every meal is chosen by the river, I like that feeling too much. At the breakfast, there is a duck to eat at the table. If you don't give her a bite, you are too clever little duck. It doesn't look like a hotel breakfast. The hotel is a star-rated hotel with a good standard. The elevator directly down to the river is slower, other services are good, parking in the opposite parking building, very convenient, compared to other hotels around the price is cheap, 31 dollars a day, it seems that there is an additional cost of 2 dollars.