Top 10 Club Monaco Hotels

Great location, Staff were lovely, place was dated but tidy. Dinner Restaurant is still closed due to covid. The main reason for the down review is I had booked with a voucher for the first night that included breakfast. I asked for 2 more nights and expected breakfast. When I checked in, I validated it was but when we checked out was told not the case so we paid $69 (2 pax) per day for an avg breakfast that had we known we would have gone elsewhere and paid less. Mgr on duty would not budge or even apologise. Disappointed as I would have rated much higher

Great location ,very clean and tastefully fitted very friendly and professional staff, also nice to see is a big tv screen very rarely seen at other places we stayed Especially watching a live game of rugby( all blacks beating the boks) Very comfortable beds great linen and pillows we stayed in a twin poolside room with spabath and 2 double beds Highly recommended and at a great rate We looking forward staying here again

I really wanted to give this place a 4 star, but the location of a wedding party opposite my room and the surprising lack of breakfast ( just a box of weetabix and some cookies) made it a little disappointing for me….. That’s a shame as the hotel/pub is a nice place., tranquil (when there is no wedding), a few meters from a great walking path along the coast towards Nelson or Richmond and with a fine pub with good food all on site. The staff are friendly, rooms are clean (if starting to look a little tired) and have most things you could need, even a spa bath! If I was here again however I would investigate the newer and better looking hotel over the road…..

We booked a family room with 3 bedrooms for 3 couples and 2 kids. The kitchen was quite small for a 3 bedroom family room and one of the rooms was quite small - not even enough space to open suitcases. It was cold and we found that the smallest room’s electric blanket wasn’t plugged in. To top it off there wasn’t a power outlet in the room either. Went to call reception but the phone wasn’t connected to the phone point either. Had to move the furniture to connect the phone and reception staff said the house keeping staff will look into it. I told them no one can add a power point in the room now and they said we can give you an extension cord and try and find an extra heater!!! We were traveling with parents and little kids - extension cord wasn’t an ideal solution. Went up to the reception and at one point the receptionist (who was in training) said she can give us our money back and we can leave. Where were we going to go at night with the whole family??? Eventually to resolve the issue they offered us 3 separate rooms upstairs, at least they had working heating. Next morning while trying to heat up some food, we found the microwave in one of the rooms wasn’t plugged in and there was no outlet for it either!!! Hopefully the hotel invests in making sure their appliances work and have outlets to plug them in. And provide better training to staff so they don’t put the responsibility/shift the blame on each other (reception putting it on house keeping and vice versa).

The location is very good. Right next to the beach. It is close to McDonald's and KFC, liquor stores, restaurants, and children's playgrounds. Hygienic and clean. But the room facilities are older. The toilet seat lids are so old they don't look good and won't be replaced. The power safe is in the bedroom, and the sound of the current is loud and harsh. It's fine during the day, but too harsh at night. Said to fix it, but never came. There was no parking space when I went back after dinner. One day, the staff drove away her car and gave up the parking space. Later, when it was later, we tried not to drive. The service staff were very responsive, we had already left and they called to say we had left behind our children's clothes. really thankful.