2000 Tamari, Kakegawa, Shizuoka, Japan
"I am not sure where to start with this review as I'm still astounded at how they got it so wrong!!! Firstly, it was the most expensive (by a country mile) hotel in our Japan trip that we undertook for the Rugby World Cup. At over Y45ka night (around GBP400). We wouldn't have minded so much if we hadn't felt like we were stuck in a 1950's resort a bit like the Kellerman's resort in Dirty Dancing. For a start, the rooms had the most awful pink duvet covers that were made of polystrene, the carpet had tons of old stains, the bathroom had the old beige suite look, there was an analogue radio, we had to ask for USB adapters to charge our phones, the couches in the room were covered with an old brown throw set...etc. The good was that the room was big (4 double beds!!) and the shower was great. Whilst it was the most expensive hotel, it was also the hotel with the latest check in - 4pm check in, 10am check out. 4pm really is late and i think grossly unfair. 2.30pm is around standard. Secondly, as other reviews said, this hotel was near the Ecopa stadium in Shizuoka, and we stayed there as we were watching the Springboks take on Italy on the Friday night (match at 6.45pm). We must have been one couple of MANY doing the same thing, and there were literally hundreds of people staying at the hotel who were going to the match. The hotel lobby welcomed all Rugby fans enthusastically. However, their enthusiastic welcome wasn't quite enough as it could have been - they had a shuttle bus running from the hotel to the station - on the hour from the station and half hour from the hotel. From around 3.30/4pm there were tons of people trying to get on the shuttle bus back to the station to then catch another bus or train to the stadium. At this point the hotel could have offered rugby fans a trip straight to the stadium, it wouldn't have hurt. Also they could have put on a few more buses (and even charged, people would pay to not have been so inconvenienced by waiting for hours). Secondly, their bus running back stopped at 9. On the basis the match finished at 8.30pm, and most people would have been in a bundle of 50,000 leaving Shizuoka, the liklihood of anyone being able to make it to the station for 9pm would have been rare. So really they should have offered to keep the bus running till 10/11pm (even for a charge) as it would have taken people 2/3 hours to get back to the resort (as it's very rural). However, what they did do was leave the restaurant open an extra 2 hours (till 10pm) to allow the rugby fans to have supper when they got back. The restaurant would have been totally empty as if anyone made it back by 10pm it would have been a miracle. So they just didn't quite get it right, plus it was like being in an overpriced 1950's bad dream. Breakfast was good though."
"We had a little difficulty finding the entrance. Car-navi wasn't helpful and road signs brought us to a back entrance which we were not permitted to enter. Apart from that, the resort is massive and very nice. Old, but well-kept. Check-in was smooth and friendly. Our room was nice and clean. The beds a bit too firm for our liking. It is a very fun place for kids. Lots of activities and space to enjoy themselves. Dinner and breakfast buffets were very nice, seating was organized and smooth even though they were super busy. The service from the staff was excellent. The indoor pool was OK, but not special. Too cold for the outdoor pool, but I'm sure it is quite fun in the summer. One of the onsens was amazing. There are two onsens, one is in the hotel building and not very good. A short walk down a path and you can enjoy they better onsen. It is amazing! Beautiful. All in all, a great place to stay if in Kakegawa. You can drive to the bird park in about 10 minutes, the castle in about 15 minutes. The staff were wonderful. A very friendly place."
"We stayed at this resort for the Rugby World Cup. Everywhere in reception was Japan welcomes visitors for the World Cup - this hotel liked taking the money but certainly did not go out of its way to welcome us. They admitted they were been asked repeatedly about showing the games but gave out a high and mighty attitude that they would talk to the manager - nothing happened. The hotel is rather tired, quite like a 1970's holiday camp. A beautiful position in lovely srroundings but very 'cold' staff. The hotel is well outside Kekagawa, so you either need to use the hotel bus or taxi The rooms need updating but were clean and tidy, the food was average to good."