2250 US Highway 70 SE, Hickory, North Carolina, United States
"Stayed here the last weekend and would really recommend, with one caveat. This is a lovely property, good breakfast and generally courteous and welcoming staff, except for the housekeeper. My husband hadn’t slept well and was feeling a bit below par, so was sleeping in at 11.30am - checkout is noon. Housekeeping staff were in the corridor outside, knocking loudly on doors and bellowing (and I’m not exaggerating), “HOUSEKEEPING!” I thought we’d be immune from this behavior, because I’d placed the Do Not Disturb notice on our door. To my surprise, we too were targeted with this behavior. I opened the door, only to be told aggressively by the housekeeper that our door had been open - a lie. Silently, I held up the Do Not Disturb notice and then told her my husband wasn’t feeling too well, so please to come back later. A few minutes later, I went to reception and complained and the lady there could not have been nicer. She extended our checkout by an hour, which was above and beyond and said she’d speak to the housekeeper. As I returned to our room, I walked past the housekeeper and she smirked at me. Her attitude seemed to be that it was part of her job to get lazy hotel guests up and out of the rooms on time. No, actually, we’re entitled to enjoy the room we’ve paid for up until the checkout time, in peace and without disturbance - especially on a Sunday morning! I hope that she gets some extra training to help her understand this fundamental part of her job, that seems to have passed her by. When knocking on guests’s door, do so with appropriate decorum - not shouting like a fishwife - and if guests have placed a Do Not Disturb notice on the door, respect their wishes until after checkout time."
"I stayed here for my vacation in November for a week while my husband was and still is working in Hickory. This hotel has won the torchbearer award several times and I can definitely see why. The staff was friendly, professional and the newest addition on the front desk, I believe she had just been there 60 days was so personable. Cookies in the evening, hot coffee and hot chocolate. Our room was very spacious, nicely decorated and had all the extra outlets to charge our phones, etc. I made crafts, Christmas wreaths and snowflakes during my visit. The breakfast was great with several hot food choices but I chose the yogurt (strawberry banana) yum and the over all stay was just perfect and wonderful. I was able to relax and I was never bothered by housekeeping and if I asked them for something to swap out towels and trash they were right on it and they were all so nice. Very much hard workers and got that southern hospitality down pat. Oh, I almost forgot, the bathroom was fantastic. It had a really deep bathtub perfect for soaking in and the hot water was exceptionally hot. I had a cold for the week and it helped to ease up my aching bones."
"I could not be happier with our recent stay at this property. Everyone we encountered from the front desk to the beverage and food attendants to housekeeping were very friendly and helpful. The hotel is in great condition and the lobby area is very nice. I was blown away by the breakfast. There was so much variety and everything was delicious! I love that a hot beverage service was available all day in the lobby. Our room was very clean and attractive. The bathroom was clean and spacious and i loved the toiletry options. We will definitely stay here again upon returning to Hickory!"