Top 10 Concord Mills Hotels

The hotel wasn’t very busy which was nice. You do have to pay to have a car parked there as an additional charge. They have a free happy hour and snacks every night which was very fun. Being there during the holidays affected the hours on some of the amenities.

Let me start by saying that the front desk staff was awesome. Courteous, efficient, and on point with their service. It was all downhill from there. The ”breakfast area had all the tables and chairs pushed up against the wall, so they could not be used. The coffee machine was gone, the cooler with cold drinks (for purchase) was empty, the ice machine unplugged, the pool was closed, the workout room was closed....ALL IN THE NAME OF COVID. To top it off the person ”serving” breakfast had not one, but two electronic devices occupying her time, and interrupting her resulted in the rolling of her eyes. No, ”can I help you, please, or anything that resembled customer service. She'd slowly get up and say, ”What you want?” To which we had to ask what the options were. No juice (juice must cause Covid), self serve coffee was available, so why not during the day and in the evening? The one table that was too large to push against the wall was kept dirty so nobody would want to use it. Sharing an elevator with another guests, I commented on how rude the attendant was. The other guest laughed and said, ”Ha! She's in a good mood today, you should have been here yesterday!” I also greeted the cleaning lady with a ”Good morning” only to be me with a glare. I stayed 2 nights for business, but would have switched if it was an option. Using Covid as an excuse to cut your services is abhorrent. Other hotels in Charlotte are offering all amenities, but with caution. The place is a joke, and I will NEVER come back. NEVER!

We started going to this hotel because of our kids attending uncc since 2018 it has gone downhill needs a refresh room was a bit dingy my husband wouldn’t take a shower however I did water pressure was horrible for what you pay I really don’t think this is a good choice anymore there are lots of choices in the area.

I don't ever say this, but wow was my room and bathroom clean. Kudos to the management and staff. Really nice. The lady working breakfast was like my grandma - sweet, kind, and you can tell she likes what she does. Did I mention my room and bath were spotless?

Stayed 4 nights in August. The property location is pretty good. There are a number of restaurants, bars and attractions fairly close. The hotel itself is nice and my room was well appointed, clean and up to date. The front desk staff was great, very friendly and attentive. I didn't get any house keeping as they only offer every 3 day service and it didn't seem necessary to get it for my last night. Currently the bar, restaurant, concierge room and pool are closed. They do serve a buffet breakfast on the weekend, which I didn't not take part in. I wish hotel properties would make it very clear prior to booking what services are available and operating. I guess my lesson is learn to call the property prior to booking. Overall, if you want to be in this part of Charlotte, this is a decent property to stay.

I travel quite a bit and this has got to be the most neglected hotel room I've ever stayed in. First, the bedroom wasn't as clean as I'd expect it to be. The phone wasn't working. When we picked up the handset there was electrical tape all over it, so someone knew it didn't work and tried to cover it up. Even after all that, i could let it be and say you get what you pay for. But the BATHROOM had not been touched since the inception of this hotel. The bathroom sink was the slowest drain I've ever encountered. The sink filled up every time we brushed our teeth, and had to wait 5 minutes before the next person could use it in order for the water to go drain. The shower rod was broken, causing the flimsy ineffective shower curtain to droop down to the middle, causing water to splash onto the floor from both ends of the shower. It's been like this for a while because there's mold on both ends of the shower and the tile is broken. Worst part, the shower did not drain all the water. There's a pocket i guess in the tub that doesn't seem to angle completely towards the drain, creating a puddle of STANDING WATER in the shower. Which means if someone takes a shower before you, like say a rowdy pre-teen playing in the dirt all day, you will be stepping into a puddle of their dirty run off from their shower. Our room was cleaned while we were away, and the puddle was gone when we came back, which means they found a way to push the water towards the drain, which means THEY KNEW ABOUT THIS PROBLEM. It's been like that for a while. How do we know you ask?? The spot where the tub puddle is IS RUSTING, while the rest of the tub isn't. You should feel ashamed to subject families to that room, and as a result I'd rather sleep in my car rather than stay at that place again.