Top 10 Cooper Dean Hotels

Arrived late at night for a one night stay and was very pleasantly surprised to have been upgraded to a sea view suite. The room itself was just fabulous, the bed was so comfy and the stone bath in front of the window was a lovely feature. The bar staff were very friendly and made an excellent Margarita. Breakfast was plentiful. The spa was lovely albeit a tad small, we both had treatments with Erika, and she was excellent, tailored to both of our tastes, honestly the best massage we have both had. We didn't get to experience the outdoor pool as the weather wasn't great, but overall we had a wonderful stay and we will be returning.

Myself and my partner checked in on Good Friday and were greeted with a lovely lady on reception. We stayed for one night and opted put of breakfast. She took the time to explain to us everything we needed to know during our stay - which was really helpful and welcoming. She escorted us to the Goodwood Room which was simply stunning and huge! The bed had the best quality of mattress I've slept on and the room had everything we needed! Stunning bespoke furniture which worked beautifully with the nautical décor. Sadly, the stay was only let down by the loud pipes which seemed to be related to the hot water being used by the surrounding rooms. The banging sound began intermittently at 6pm (we left the room at 7pm-12pm) and woke me at 6am through to 7.30am. Upon check-out I did raise the issue with the young lady receptionist who took a note of this. I sent 7 email chase ups querying the outcome of my compliant and provided video evidence proving the issues I had experienced only to be told nearly a month after my stay the following: ”Good Morning and many apologies for such delay, your emails has been found in the spam! I am very sorry you had to endure the noise, please accept our apologies for that. I have checked your reservation and can see that you have booked this room under already heavily discounted rate so would not be able to offer any compensation, however I will be more than happy to raise a discount on your next stay with us? I trust this will be good news and kind regards”. Firstly, it is worth noting I received responses from the lady in question prior to the above email so the suggestion it was in the spam folder is a little hard to believe. Secondly, I paid £135.00 for a single nights stay without breakfast so to be told this was acceptable to pay for a night of interrupted sleep really let down my overall experience. The way in which my complaint was handled was really appalling, I had to continuously chase for responses, sent 3 videos detailing the noise and reported the issue upon checkout. In all honesty, based on the price and the interrupted nights sleep, unfortunately I wouldn't return to the room unless this issue has been resolved which is such a shame as the room features and shared spaces were beautiful.

We had a wonderful stay, all the staff were very friendly, carla checked us in she is an absolute delight so helpful, she sorted our meal for the evening, nothing was to much trouble for her, lovely girl. Attila brought our food to our table and nothing was to much bother for him either, lovely staff, the lady at breakfast on the Tuesday was on her own, she deserves a mention working very hard, the hotel has a great group working for them, really well done. A very satisfied guest. Ann

Have stayed here 5 years ago and decided to revisit , we booked into room 627 with balcony but was told due to health and safety we was unable to go out on the balcony due to door problems so we was compensated for this and was happy with what was given so didn't spoil our stay . I hope I have spelt the 2 gentlemens names correctly on the front desk Kamil and Folla these guys were fantastic and went the extra mile to make us feel welcome we stayed 5 nights and I often witnessed in the lobby unreasonable guests and there demands and sometimes in un friendly manner yet these guys carried on smiling an sorted issues Hilton Bournemouth you would do well to keep hold of these guys as to be honest Hilton is Hilton and I have stayed in many but Kamil and Folla would be a reason to return just for the friendly welcome and hospitality they showed us . My wife also enjoyed the ambiance of the pool and staff who were very friendly as was all bar and breakfast staff cannot fault staff , only gripe I think more lounge seating needed

The hotel staff were fantastic and soo helpful, the reception staff were friendly and efficient, even after check out they allowed us to park on site free of charge, which was lovely as we had three kids with us, so having to find parking was going to be difficult. The room was nice and big and we could see the beach and sea. Would definitely be coming back to this hotel for its service and it being within feet away from the beach!

Having decided on a short break in Bournemouth, The Durley Dean lived up to our expectation that it would be an excellent base. The hotel is conveniently situated, attractively decorated and maintained, the staff are all pleasant and helpful and the food and wines are of a good standard. Our room was well appointed and comfortable and we enjoyed the opportunity to use the swimming pool. We were lucky enough to be able to park our car in the hotel car park throughout our stay.