Top 10 Cousin's Hotels

We stayed over the 4th of July weekend and had a very good experience at the Ritz in St. Louis. The hotel is located in a very nice area (Clayton) that felt very safe. A little bit of a drive to downtown and some of the attraction but nothing crazy. Service was very good from valet parking to housekeeping. The restaurant (Casa Don Alfonso) was stunning and the service/food was very good. We had some drinks in the hotel's bar (Lobby Lounge) and thought the drinks were overpriced with average quality. No music or ambiance Sunday night but that is expected. Initially we thought this hotel had a pool but found out that's not the case. They do offer passes to a nice aquatic center a couple of blocks away so we did that and had a good time. As others have mentioned the hotel is showing some signs of age, you can see spots in the carpet and walls. I had to ask for housekeeping to vacuum our room again as there were food residues in the floor of our room, not a pleasant experience. Overall a good experience, a step above your typical holiday inn vibe and level of service but definitely a nudge below other Ritz properties we have stayed at.

If a trip with kids is your reason for visiting St. Louis, you could do no better than to stay at the Four Seasons! In-room dining exists and here, it is fast , friendly, tasty and fun! The concierge, Tricia, is hugely helpful with options and opportunities ! And the rooftop pool makes the kids feel so welcomed! The waitstaff even found a way to bring two joyful 5 and 3 year olds watermelon—which was not on the menu! Combining the over-the-top views of the river, the railroad, and the Silver Rainbow (The Arch) with the personalized service the Four Seasons is famous for will always make it our number one choice!

We stayed here over the weekend to celebrate our wedding anniversary. The hotel and grounds are phenomenal. I highly suggest paying the couple dollars extra for valet parking- saves TONS of walking and time! The valet staff were very professional and accommodating. Upon arrival, (it was very late at night) we arrived and pulled up to the hotel- valet immediately came out and offered to assist; I asked for general hotel parking and was kindly directed toward the area- upon arrival to that area (not really close to the entrance- general parking lot is like $35/day)- we chose to return to front door valet for $40.... Parking is overall expensive. But, we were assisted in unloading our car and immediately taken to our reserved room. Hotel is very impressive, the lobby is beautiful- and the property is rich with history (former actual station); the room was nice, very clean, and quiet- despite the multiple wedding events occurring over the weekend. There are many restaurant and food service/delivery options available. The staff was the BEST! The grounds included hourly light shows over pier/Koi fish pond; Landry Seafood onsite, along with- Ferris wheel (my kids loved), putt-putt golf, small slide/park area... It was really a great experience to stay here. The hotel is beautiful, clean, and has multiple on-site entertainment options (along with an aquarium)- minutes SAFE walk to multiple major attractions. Bed was incredibly comfortable. We stayed long enough to need extra towels- I notified/requested the front desk for additional, and they were delivered to our room within 10 minutes. Upon arrival, we were unable to locate the TV remote- called the front desk and was immediately delivered a new remote for the TV. We did not have any major issues, but even our minor needs were met with utmost speed. I highly recommend this hotel for family and couples.

I feel very good, and the service is also very good. The staff are very friendly and will help you when you need any help. You can also take care of small pets at the front desk. I especially like their bar on the first floor. It is very comfortable to sit on the side of the street at night and watch the street view outside.

The hotel is located in the city center, just beside the Golden Arch, the old court can be visited free of charge, crossing the road with a sculpture park, a nice cafe, hotel parking charges.

I wanted to like this hotel, but the service i received made me hate it. i have a bad back and try to get bedboards (wood between the mattress and box spring) in the bed, and always call in advance to talk to the front desk about this. in this hotel, its almost impossible to reach the front desk to talk to them. I tried calling a few days before my arrival and pressed 0 for the operator. I held on for five minutes with no answer, and then was disconnected. This happened five times before i finally gave up. i finally called central reservations which is offsite (thank god someone answered there) and told them about my request. i called the morning of my arrival before boarding my plane and, miracle of miracles, someone answered at the front desk. the woman found the note, said she would take care of it and asked for my number and said she would call me back to confirm this was handled. NO CALL BACK. i then arrived in St. Louis and spent the entire uber ride into town trying to call the hotel. I called no less than 7 times, and each time, after pressing 0, sat on hold for over five minutes (each time) and then was disconnected. I had to go to a meeting before checking into the hotel so arrived at the hotel around 8 p.m. I asked the receptionist about the bed boards and after reviewing the notes, he said they didn't have bedboards and they hadn't been able to fulfill my request. I have a very bad back and have had multiple surgeries, so i was very worried that i wouldn't be able to move after sleeping on a soft bed. I asked this receptionist to have the manager call me, i wasn't happy that i couldn't reach the hotel by phone, and he told me the manager would call me the next day. OF COURSE, THE MANAGER NEVER CALLED. the receptionist did call my room about an hour later and said that he was wrong, they had put a bed board in the bed. i thanked him and repeated my request to have the manager call me. He assured me this would be done, he had the note. THE MANAGER NEVER CALLED then, to top it off, after i left (there was a line at the receptionist, and i was told just to leave my key in a box, they would check me out), i discovered that there was a charge on my bill for $60 that i had never authorized (i saw it on my credit card). I didn't buy anything, i didn't have any of their food, i incurred no charges at this hotel. I don't know what this is for, but i called and left a message on their billing extension to inquire about this charge. I wonder whether that person will ever call me back. while the room was large and was a mini suite with a separate sitting room outside the bedroom, i do not think i would ever recommend anyone stay there based on my experience.

The hotel is convenient for parking. You can enter and exit the parking lot with your room card. There is a microwave oven and a laundry room on the third floor of the hotel. There is a supermarket next to the hotel, which makes life convenient. The bed in the twin room is narrow and not suitable for four people.

This is a beautiful hotel in a great location if you are looking to go to a Cardinals game, the zoo, or other downtown attractions. The area it sits in has multiple options for fast food or sit down dining. The Galleria mall is minutes away. The hotel staff was very friendly. There is a great sitting area outside with chairs and a fire pit. The rooms are modern and clean. The bathrooms are fantastic with awesome showers. I would request a room that does not face the freeway as you can hear traffic. It’s not as bad as I thought it would be however you can hear sirens and very fast cars in the middle of the night. There is not free breakfast or coffee in the lobby and the breakfast is overpriced for what you get. However there are many options nearby. There is a Starbucks in the lobby and one across the parking lot. This is why I gave four instead of five stars. We stay in this area every year and we will come back.