7811 Gateway Lane NW, Concord, North Carolina, United States
"My family stayed here for one night while in town attending a martial arts tournament. We were quite underwhelmed by our hotel experience. To start off, when checking in, I attempted to ask the front desk associate if she had directions available to the Carrabas Arena and Events Center (the hotel's website touts that it is 12 miles from the event center); the associate interrupted part way through and stated something to the effect of "don't bother, I don't know." She had been polite and professional up to this point, so it was a little bit of a shock to receive this response. To cap off our front desk experience, she did not direct us how to find the elevator or our room, so we were left to wander through the lobby and hallways on our own until we found our way. The room itself was a huge disappointment. We reserved a King Suite for our family (2 adults, 2 children). The room was so small we could not walk around without bumping into one another, and I had to walk sideways to reach access one side of the King Bed in the "bedroom". The "living space" featured a couch with a pull out twin trundle bed. Once the trundle bed was pulled out, no one could access the front door or the bathroom without walking across the bed - it literally took up all of the walkway space from the front door to the king bed. I'm no fire marshal, but this seems like a fire code violation to me. Also, we had a room on the side away from traffic, but it did not help silence the traffic noise. The hotel has the look of an older hotel that the chain is attempting to make look new - new wallpaper in the bathroom that is already peeling, fixtures and tile that are new but don't quite match, and patchy paint jobs throughout. We did try out the indoor pool - word to the wise, it is NOT heated. My children were disappointed as we had to pull them out after a few minutes so they wouldn't get hypothermia in the cold indoor pool area. We would not choose to stay here again - spend the extra few dollars and stay at a nearby higher end chain."
"Front desk was very efficient. Checkin was smooth. Suite was not as large as some but very clean and adequate. Breakfast area was always clean and food choices were varied. It is off the beaten path with a variety of other hotels in the area. "
"We stayed here during one of our daughter's gymnastics meets. Hotel was very nice, clean, and as quiet as can be with 30+ kids running about. Staff was very accommodating and attentive. Anything we needed was available immediately, and the staff followed up to make sure everything we needed was provided in a timely manner and that it met our expectations. This hotel has one of the most customer service oriented staff of any hotel we have stayed at in the past 4 years. From the front desk staff to the room cleaning staff they were great! We will stay here again if in the area. "