3126 East Broad Street, Mansfield, Texas, United States
35.3km from Dallas Executive Airport
30.0km from Trinity Rail Express - CentrePort/DFW Airport Station
30.0km from Centreport Station
"I prefer to write good reviews, but the owner of this nice, new hotel needs to know ....their staff hasn’t been properly trained. We arrived ten minutes before 3pm on a Thursday for check-in. Check-in is AT 3- and there was a line of people in the lobby waiting to get their rooms because they hadn’t been cleaned! It wasn’t 1pm....it was 3?? The room was very nice- except the plug didn’t work at the desk in the room , so my husbands phone wasn’t charging and died at 3am to wake us up. There were brackets on some of the walls where pictures are still waiting to be hung . And the bathroom needs another light near the toilet - maintenance told us it was a design flaw- oops Marriott. At breakfast on Friday morning, the staff was not ready for the crowd they knew way in advance they were having. (Hotel was booked weeks before). They were VERY low on almost all food items. Oatmeal was out and never replenished as I waited for 35 min and it never came out. Breakfast was open til 9, but we had to leave at 8:30. Eggs were gone, milk was gone, and many many items were low. I called the front desk later to ask if breakfast would be better the next day and the manager said she herself would be working it. It was worse! So many families were upset. They were out of oatmeal, plates and silverware needed to be replenished, we were told they would not make more oatmeal! It was 8am on a Saturday at a booked hotel! After I asked about why they couldn’t make more....they eventually did, but people were laughing about it as it was a layer of water and a layer of oats! The straw for me was when there was nothing but yogurt for me (eggs were out too!) ...I went to get coffee and it was out!! No coffee!? The one lady that seemed to be trying asked me to report they need more staff. I believe they need training and staff. Nice hotel that needs some help. 🙏🙏"
"While visiting my father in the hospital I booked a room online to stay the night. When we arrived to check in there was a lobby full of high schools checking in as well. He couldn’t locate a reservation under my name. Turned out I mistakenly made the reservation for a different hotel. Jesus was wonderful and quickly found us a room. He was very accommodating and professional. Thank you for saving the day!"
"It's a new hotel so everything is up to date. The rooms, lobby, and public areas were all very clean. Housekeeping service is excellent here, breakfast staff extremely polite and helpful. Even though I arrived at a bit of a rush, the front desk staff was polite but still efficient to get everyone through. Wonderful stay and will be returning in the future."