St Peters Quay, Totnes, Devon, United Kingdom
"I'm half-glass-full kinda person, so let's start with the positives. Parking for guests works well (at least in mid-season) and is free. You will share it with 'eating' as well 'staying' guests. On arrival - providing you've got the weather - you can park and head straight for a restorative beer on the ample terrace overlooking the estuary which is a pleasant place to be - tide in or out. The room we were in (#2) is imaginatively decorated in a nautical / piscine fashion and, given the age of the building, has been done pretty well. A nice touch was the complimentary tea/coffee/hot chocolate/water, presumably to avoid this infuriating industry-trend of stopping people having a morning coffee in their room prior to taking breakfast downstairs (which, incidentally, is served to 11.00 am... I was told). So, well done there. The young staff are (is ?) uniformly warm, pleasant and chatty. The breakfast is well-priced but we didn't partake for reasons below. Location of the inn is good, with just a short walk to Fore & Higher Street. Totnes, as a base, seems a solid choice and appears to be more of a town where people 'live & work' than solely focused on tourism. If , however, you're looking for a bit of pizzazz from your hotel destination ....then you'll be needing Salcombe...or, at a pinch, Dartmouth for that. Right: now for the more 'empty' bit. The clue is in the title: this is an 'Inn'. There's no hotel reception per se: it's the bar, so you may not take too well vying with drink-ordering customers in a busy period to check in/out. I booked in advance, so probably paid at least 10% 'overs' on the room rate. The natural price zone here would be £ 100+ and we paid £ 145.00 a night. That's ok but, of course, higher the price higher the expectations. Maybe it's just coincidence but I had a similar experience in Bruges a couple of weeks back, so this cannot be a regional or national trend. And it's this: establishments (be it smaller or larger 'corporates') seem to have a lot of young staff that (as stated above) are really rather nice and pleasant. It's the 40+ 'lifers' that I seem to have a problem with. Maybe cynicism and complacency has set in over the years, whereas the younger crew have other plans and things to look forward to ? You decide. We arrived around 14.30 pm, parked, went to the bar, told staff we've arrived, got the key, bought drinks and soaked up the sunshine outside. We were in no hurry, had a another round and then thought it time to take the bags upstairs. That was a good 2 hours after we arrived. On entering the room I noticed that we'd a double when, in fact, we'd booked a twin. I went downstairs, spoke to a younger member of staff who referred the request to the person who I assumed to be 'upper management' (UM). It went something like this: "I note we've a double. I think I asked for a twin. Any chance of converting it to a double or do we need to move room ?" A marginal flicker of recognition ensued, followed"
"This was the third hotel of a 3 day SW tour and jolly nice it was too. Nestled on the River Dart with a beer garden and restaurant in prime locations, this is definitely a pub with rooms but it doesn’t claim anything else. Check in was painless and we were escorted to our room which was very comfortable with a HUGE bed (3 pillow width) and still ample space for cat swinging should you be into that. The decor was subtle and tasteful and the tv came with Netflix, Prime etc which ended up being better than enduring an England football “performance”. The bathroom was well appointed and large with a lovely bath, which went unused. We ate in the restaurant where the service and food were great. We had a leisurely drink, an equally leisurely starter to share and then ordered a main course. All were delicious and filling. Overall very happy and excellent value for money! "
"I've just returned from a 2 night stay with 2 friends - what a wonderful trip! The staff at The Steam Packet Inn are so very friendly and helpful - even to the extent of giving us a lift to the train station. The rooms are fresh, spotlessly clean (thanks Lynn the housekeeper!) and have everything you need. The evening meal and huge breakfast was delicious and excellent value for money. We couldn't fault our stay and would love to return. Totnes has the fantastic, quirky, independent shops and a lovely, happy vibe. The bars and eating places are very friendly. A special shout-out to the delightful Tara and Reg at The Steam Packet Inn! Thank-you for your exceptional hospitality and congratulations to all your staff - you're all stars! Becs, Helen and Tracey"