212 West Crockett Street, San Antonio, Texas, United States
7.3km from San Antonio Stinson Apt
1.9km from San Antonio Amtrak Station
"This hotel is reportedly the best San Antonio has to offer. In conjunction with them making the effort to help make special occasions memorable, we decided to make a 3-night reservation. Room 371, 10/15-10/18. The price was such that we had great expectations. It has the feel of a boutique hotel. The lobby is inviting, but I honestly expected a nice floral display at this price point. This wasn’t the case. As it was, tasteful but fairly straightforward and simple. They took note of our anniversary being the reason for the visit when we made the reservation. At check-in, the clerk mentioned it without our commenting. I assumed everything was set for a nice surprise in the room which I had arranged. Nope. No champagne, no flowers, no strawberries, just a bit ol’ nothing. I thought maybe it would occur the next day. By then, the reality was setting in. This was an ordinary hotel masquerading as something more. A tip for the front desk staff, the manager, whomever. Later in life, or sooner for that matter, when you feel tempted to sound off in a self-righteous manner about people’s lack of standards or how nobody does the little bit extra or pays attention to detail, don’t. Just don’t. Other than say ‘hello’ as we passed through your lobby, you had little else to do other than collect your overpriced payment. Housekeeping did everything else. We try to be people that don’t run the staff ragged or impose with high maintenance requests ad nauseum. The anniversary was the only thing, and a bit unusual for us. In our lives, we try to give extra EVERYDAY. You had one little thing to do to make for a memory, and you couldn’t even do that. Pathetic. When we tactfully pointed out this omission at check-out, the well-meaning clerk mentioned that we might call back and see if a bit couldn’t be taken off the bill. Ugh. Missing the point and adding insult to injury. We were trying to have a special occasion, not save a few bucks. Why I feel compelled to finish this, I don’t know. It isn’t deserved. Anyhoo. COVID was conveniently used as an excuse to avoid stocking the mini-bar. Every other surface in the hotel can be touched and add risk as well, but I digress. One less obligation to carry out, I get it. The ‘heated rooftop pool’ was frigid even though the temperature outside was not. Vaguely lukewarm small jets did nothing to warm the pool. The pool is small but we knew that beforehand. The hot tub WAS hot and could fit several couples. The cushions on the chaise lounges were tattered and in the toughest of shape. Not just one, but each that we saw. Again, for prices paid at this hotel, there is no excuse for such tawdry appointments. Discount hotels do better in this regard. The rooftop bar closed early, so not much chance for a sunset cocktail. If anybody is paying attention, that’s the stuff of which memories are sometimes made. Which could, you know, bring people back as repeat customers. Even if it’s just a service element, spend the few bucks "
"We loved our stay at the Mokara. This was our second time staying at this charming little boutique hotel. For this trip, we splurged on a balcony room since we were celebrating a special occasion; we had a beautiful view of the river. Our room was luxurious and very comfortable with a king-sized bed, nice linens, a flatscreen television, and one of the largest hotel bathrooms I've ever seen - a deep jetted bathtub and separate glass shower, nice bath products. Check-in was easy. The lobby is pretty with dark, rich woods, leather couches, and a fireplace. Very warm, friendly, courteous service with lots of safety measures in place - plexiglass, staff wearing masks, and even the t.v. remote was sterilized and sealed in a bag for safety. The river is just steps away and full of great restaurants where you can dine outside. We enjoyed watching the boats go by from our balcony. The hotel also has its own restaurant on site, as well as a spa; room service was not operating when we were there. The only drawback that we noticed is the high price of parking typical of most downtown hotels, so we just parked in a nearby parking garage for about 1/4 the price. Checkout was smooth, and they even offered us chilled bottled water for the road. We love all the attention to detail and courteous service that the Mokara provides and would highly recommend this hotel if you want to enjoy a relaxing weekend getaway."
"My wife and I evacuated to San Antonio from our hometown because of Hurricane Laura. I wanted to find a highly rated smaller hotel for our time away from home. TripAdvisor guided me to Mokara. It was awesome! Staff was superbly trained and worked to make our stay peaceful and comforting. Room was beautiful and quiet with a view of the San Antonio Riverwalk. Restaurant onsite was very good and reasonable. Bed was conducive to a good night’s sleep. Shower was one of the best in any hotel I’ve ever stayed. We survived the hurricane in a fantastic hotel around wonderful people. Love this hotel."