Top 10 Delu Hotels

It's a very good hotel. I really like it. The environment and hardware are very good. The location is superior, the scenery is beautiful, the service is considerate, the praise is great. I will stay next time

The location of the hotel is good, and a mask was given when checking in! The room is a bit small! Replace the cups with disposable items. It is understandable to keep everything simple during the epidemic, but the front desk said that they needed something to be delivered to the room by phone, but they called and said they had to go downstairs to get it.

As the picture shows, this is an IHG hotel in an architecturally lovely building on one corner of Place du Capitole, the main square in Toulouse which also houses the Town Hall, many bars, cafes, restaurants and shops. The staff are very friendly and polite and always wishing to help whether at Reception, the Bar or on Housekeeping duty. The bedrooms ( we had 536 ) which had 2 double beds, tv, fridge with daily water, tea / coffee station, a very comfortable armchair, desk and office chair. The bathroom was standard and met expectations. Housekeeping was excellent. The lounge / bar area was rather quaint but adequate and a fitness room was in the basement ( we did not use ). Breakfast was also downstairs and consisted of a hot / cold buffet style with a selection of cereals, fruit/ breads /pastries etc. Egg options available on request. Similar every day but more than adequate. Top Tip - if travelling from the airport, take the Tram ( T1 ) to Arenes and then transfer to the Metro to Capitole and then a short 5 minute walk to Place du Capitole and the hotel ( ticket 1.70 euros ...taxi 25 euros ! ) The hotel is also near all the main attractions with the main railway station about 20 mins away via Joan of Arc Square. Finally, the FREE electric minibus passes through the Square every 15 mins. Wave it down to stop and then enjoy a gratis tour of Toulouse to get your bearings. It will even stop just outside the hotel. Enjoy.

We had booked a night at the airport hotel due to an early flight departure the next morning. After a mix up with restaurant opening hours with the Pullman's sister hotel the Radisson Blu, we were offered to transfer our one night stay to the Pullman at no extra charge. It was a wonderful experience. Special mention to Monsieur Drouard, Directeur F&B. We were upgraded at no extra cost to a beautiful suite where a very nice bottle of red wine was waiting for us along with a personalised welcome letter from Monsieur Drouard. Such customer service and genuine care for guests can be rare in this world but you will find it at the Pullman and I am sure the Radisson as well. Bravo. We hope to see you again soon. Amanda and David SLADE

The breakfast at this hotel is very rich and delicious. The hotel is very close to the airport, 10 minutes walk, the hotel has a free car delivery, 10 minutes in advance reservation. 5 minutes walk to the small train station in the city center. The service at the front desk is very good and the English is great. There is free parking. The rooms are spacious, clean and comfortable.

The hotel location is in the middle of nowhere. Ok, the weather was good for walking from the airport to the hotel (about 1.4 km). I expecting there is an airport view, but they provided me a room from another side of the hotel. I chose this hotel, because of the Steak House that they advertised on their web page. However, the Steak House was closed on the day I arrived there. The hotel room was spacious, but not very well equipped. The mini-bar included only one bottle of water. The bathroom amenities were minimal. The hotel did not appreciate my Spire Elite status at all. When I asked about it, they provided me the Welcome Amenity Voucher with a Gold Elite benefit instead of Spire Elite. I asked why. The answer was ”Yes we know you are a Spire member, but we are not allowed...”! When I asked for taxi, they suggested I will share a taxi with another customer since it is very difficult to get a taxi there. The breakfast was fine, but the hot breakfast was finished 15 minutes before closing. Fortunately, they made me couple of fried eggs upon request.

Don’t Bother! My husband and I booked one night here, thankfully, and the hotel check in guy was so horrible. We walked in and he said we owed for 3 nights before he would check us in. We had originally booked for 2 nights but we had cancelled one. He insisted we owed and would not back down. He was exceedingly rude. My husband went back to the car and found the cancellation so he said we owed for 2 nights one with hotels.com which we use and another from Expedia which we NEVER use. We argued and he finally looked at his watch and said, “Well you are lucky, it’s before 3:00pm so you can cancel. We were mortified at his rudeness and said we thought he owed us an apology which he flat out refused. This is supposed to be a 4 star hotel but when we got to the very cramped room the carpet was filthy. Disgustingly filthy! We only took off our shoes in the bathroom to shower. The next day the same ride young man was there again and still very unpleasant. We asked for the manager to make our feelings known. He went in and talked to her. We don’t know what he said to her but her attitude was cold as ice. Do yourself a favor and stay away.

At check-in the lady was quite professional and friendly but from there everything just went downhill, the worst part was the food in the restaurant they have a small menu what is understandable if your place is not busy but waiting 1h for the food and when it came out was shocking to see that the pork ribs what my wife ordered it was literally 2 (bones) ribs when we seen from other tables they had a full rack of ribs, and it was unbelievably chewie and full of fat, clearly they had some issues in the kitchen, but shocking how could they serve it like that for 24 euros... when asked they wait if they have 2 different ribs in the menu he said no, and we explained how small it was his answer was he didn't seen it.

Avant de donner mon avis je lis les commentaires et m’interroge souvent : avons-nous fréquenté le même établissement ?  Soit tout le personnel a changé depuis la venue des précédents clients et, par miracle, que des super professionnels ont été embauchés !  Soit certains clients sont habitués au service palace ultra luxe H 24 dans leur vie quotidienne auquel cas on se demande ce qu’ils viennent faire dans un Mercure !  Soit ils sont d’une totale mauvaise foi et font partie des «jamais contents ronchonneurs» ! Mais revenons à ces 4 jours passés au MERCURE COMPANS. Un seul mot me vient à l’esprit : PARFAIT et une seule impression : CHOUCHOUTÉE. La disponibilité, la gentillesse, la rapidité, le service des uns et des autres font que mon séjour a été un enchantement. Je connais beaucoup de Mercure, de Sofitel et de Novotel et d’autres… mais j’affirme que COMPANS se démarque. D’une part le cadre : le hall inspire l’effet waouh. Spacieux, coloré, chaleureux on se sent immédiatement bien. Le comptoir d’accueil est discret et permet d’être «comme chez soi». D’autre part la terrasse donne sur un magnifique jardin loin des bruits de la ville pourtant si proche. À cela j’ajoute une maîtrise totale du chef et de sa brigade. J’ai testé un cocktail dînatoire dans le cadre d’un évènement(*), le brunch du dimanche midi, 4 petits déjeuners et un déjeuner. Je suis donc en mesure d’écrire que les produits sont frais, parfaitement cuisinés et que choix est vaste. Et puis il y a les chambres, spacieuses, bien éclairées, une literie confortable, une sdb respectueuse de l’environnement avec ses produits lavants. J’ai apprécié la douceur de l’originale moquette qui cadre parfaitement avec Toulouse. Enfin… Tout le personnel de la réception, du bar, du restaurant, des cuisines, des chambres... Je ne citerai personne car je devrais les nommer toutes et tous. Je vais donc remercier Lionel Bouchand le top directeur, très attentif et disponible et le charger de féliciter tout son personnel. Je reviendrai avec plaisir au Mercure Compans. (*) À ce sujet l’amphithéâtre est très agréable et l’espace situé devant peut se transformer en piste de danse.