Top 10 Desert Diamond Casino Hotels

Very beautiful place, there is a lot of things to do, the rooms are very clean and comfortable. Valet staff can be a little more kinder and helpful. But overall the rest of the staff was very kind and helpful. Good experience, would recommend staying in a beautiful place like this.

Check in service was friendly, servers were sweet, and room-service was prompt. However, staff is totally lacking in any hospitality training and it is obvious that the hotel (i can't say it's a resort) is using the pandemic as an excuse to employ less staff and therefore, not provide cleaning in guest rooms, as well as, no obvious santitization in common areas. The common areas are unclean; the lounge and breakfast restaurant floors were dirty every morning. We chose a 'resort' expecting at least an effort in these areas. Instead we're paying a resort fee as a handout for nothing in return. We booked a junior suite for our family. Though we asked for mountain views on a top floor, we got no view on a ground floor at the bldg entrance. Our check-in staff said 'but we upgraded you to a suite' till we pointed out that we had booked it and it was not an upgrade. Food is mediocre--at best. Our food order was messed up both times we ordered (hence we did not order any more); red chile fundido container came to us upside down in a bag; our tortilla soup came to us without queso, tortilla *****s or black beans and tasted like it was out of a can; flourless chocolate torte came on a plate pasted in coffee icing; and breakfast parfait was a spoon of yogurt with sweetened granola and honey and doused in over-sweet fruit jam that did not seem fresh.

We had the pleasure of staying once again at Loews Ventana Canyon Resort. It's our favorite staycation location for special occasions. This time was to celebrate our 53rd wedding anniversary. I had stayed a few weeks before on a ”girls trip” and spoke to the front desk to request a room with a specific view for the anniversary trip. We received an outstanding room in 4205. We overlooked the flowing stream and koi pool and Catalina Mountains to the north. Anaya at the front desk and Peter, the bellman, were outstanding and their warm, welcoming personalities made the stay extra special. Thank you to them both.

We have offered this feedback to corporate and property general management via email with no reply. Sadly, due to the issues that we experienced we probably won't be visiting again. Its a beautiful property but the staff and issues we experienced don't allow us to highly recommend. (+)At check-in my wife had a helpful and excellent experience with Jaime Ortiz. He took the time to help her get our family and our luggage to the room since I had not arrived yet. He is to be commended for his genuine attention and how truly eager he was to help. (-)My wife enjoyed cocktails from the Azul lounge and unfortunately received very aloof service from the female bartender with dark hair and glasses. I also experienced this same level of dissatisfactory service from this particular bartender on a separate occasion on Saturday. (-) Saturday morning our room was covered by black ants. My wife called the front desk and asked that housekeeping or maintenance please come to the room to address the issue. The issue was not taken care of until a few hours later while we were at the pool. (+) Saturday, we spent our breakfast at Azul and Tommy was our server. He was warm, friendly, and very helpful. He made recommendations for entrée selections and interacted with our children in a genuine way. (+) We spent Saturday late morning and early afternoon at the pool and Andrea helped us with our alcohol and food order. She was very sweet and checked on us as she saw us around at the different pools. (+) We booked our 2 children into the Kids Club from 5:50pm-7:50pm on Saturday. Hannah was efficient in the reservation and check in process. Our children detailed that they had fun. (+) We wanted to enjoy some tapas from Contigo while our kids were in the Kids Club but didn’t know how to get there. We went to the front desk and Andrianna actually came around the desk and walked us to the door to ensure we had correct directions. She was the 2nd employee, from Jaime (mentioned earlier) that went above and beyond to help my family. (+) At Contigo our experience was perfection, which we hadn’t experienced at La Paloma up to the point unfortunately. My wife made sure to ask for the manager, Jorge, and share that Erin O and our server Danny V were such great staff members throughout our meal! (-) We returned to our room to see that the ants were still prevalent now having gotten into all of my children’s snacks and a dozen cookies we had delivered to the hotel for our children as a Saturday night surprise. Ants were in my son’s shoes and our carryon bags. It was a mess and my wife had to spend some time on her staycation cleaning our room and hotel furniture, and throwing out so much food! (-) We went to breakfast again at Azul on Sunday morning and Michelle was our server. She forgot to fulfill some of our small requests and our drinks were not refilled in our meal. When she came to bring our bill she open mouthed coughed onto my son and his pancakes. This is appalling! She made n

Really nice spot with very friendly staff, I love the swimming pools; not too crowded in the middle of the summer, and a great summer rate! Room was very spacious too. One of the pools was a nice, smaller pool down a path, and one was larger, adjacent to the mail area. There is also a lap pool which I did not go. I did not try the restaurant although it looked great. There was a nice little porch in front of the room too. I recommend this place.

The room is large and the bathroom is large. Clean and tidy, staying is not bad. Located in the University of Arizona campus. At 6 o'clock in the morning, the sound of construction work began to come, with a little noise. . 20 minutes drive from Tucson Airport, no traffic jam, very convenient. There is a lively dining street and supermarket behind the hotel.