Kieler Straße 1, Bilsen, Schleswig-Holstein, Germany
"During the last 17 years we have been coming to this lovely hotel 1 to 3 times a year and it has always been good and we have always felt welcome, this time however things have been a little different. Some of the staff are new but normally when new staff starts to work here they are very friendly. We have not felt welcome this time and that is sad. We were not served by any of the old staff this time, probably because it is the busy seanson, when we did meet them they were very kind as usual, this is not however thw case with the new staff. From the waiter at breakfast that made us sit at a table that was reserved for someone then to find out that the couple that was ment to sit there came in looking for the table and it was clear that the other waiter there thought it our fault, to the cleaning lady that thought it right to tell us off for letting our adult son (almost 20 years old) share a room with our 11 year old son, because boys are just kids. We asked her if there was any problems (mind you, we had a room just above theirs and the only time they were in their room was when they were relaxing or sleeping) but she said that there wasn't a problem, they we not noisy or anything she just had boys herself and did not think it right to have a room by themself and she thought we ought to look after them. It was very insulting. We have been staying at this hotel so many times, and many other hotels as well when on vacation and since the kids have grown older they gradually got to have their own room close to ours of course and it has never been a problem. The whole thing was very unsettling and I thought about leaving before time and finding another hotel but we have decided to give them a another chance, it can be that the staff is just new. It's only been three months since we were here last and at that time everything was perfect as always, and I so hope it will be again."
"- nice little romantic castle outside of town - clean rooms and nicely furnished - friendly staff - breakfast buffet was just enough, all we needed was available - nice park and forest around the hotel -"