150 Loblolly Lane, Pensacola, Florida, United States
19.3km from Pensacola International Airport
"I wanted to start by thanking Johanna Allard, she was absolutely wonderful!! She worked so hard trying to accommodate as many people as possibly after Hurricane Sally. The room was very clean and beautiful. I work in the bedding industry and tend to always check the mattresses to see if they have protectors on them. This is only the second hotel I've been to that actually had a fully encased mattress protector (keeps bed bugs out). I was highly impressed as most places do not go the extra mile. The mattress was very comfy and the down comforter was a nice touch. Each staff member I interacted with was more than helpful and despite chaos in our city due to the hurricane, they had a smile on their face and warm welcome. Thank you all so much for being there for us all!! ~ Stephanie & Jim Allen"
"We had to evacuate our Perdido Key home because of the hurricane and were blessed to get one of the last available rooms before the hotel lost power, telephone, and internet. During this trying period, the manager, Johanna Allard, remained upbeat and understanding and managed to make us feel at home. Unfortunately, without communications, in or out, some drop in customers and even some who had booked through 3rd parties, arrived to find their reservations were never received and there was no vacancy. Johanna was kind and understanding in explaining the communications failure to them. We will be forever grateful for the kindness shown to us by the manager and staff here."
"I made a reservation several days before I was due to arrive at this Fairfield. When I went into the hotel, Johanna Allard the General Manager told me they were over booked and had no rooms left. I told them that I was Titanium Elite and they said that didn't matter. They had over booked, but they would take my number and call if a room came open. I asked what was the chance of that happening and Johanna Allard said she didn't know but there were people moving to another hotel so it might be possible. They tried to say I was at the wrong hotel until I showed them the app with the hotel reservation on it. They told me that they didn't know how many reservations they had and had no way to contact Marriott even though I was on the Phone with Marriott, but I overheard them telling someone else they had eighty-seven rooms and ninety-eight reservations. So they very well could contact Marriott. About an hour after I arrived two guys came in, and she gave them rooms. I asked her how could they get rooms and I couldn't. She said they had reservations. I also had a reservation. More people came in and they took three of them in the back where I could not see and gave them rooms (they came out with keys in their hands). It was basically one lie after another, but it appears they were giving rooms to the highest bidder, instead of to Marriott's supposedly most valued customers. Thanks to this Fairfield Inn, I had to sleep in my car and I still haven't received a refund"