6900 Gulf Dr, Holmes Beach, Florida, United States
"Nice sea-side hotel — perhaps a former motel in the midst of being reimagined and renovated. Side rooms have been redesigned and are lovely. Rooms facing the Gulf have not yet been renovated, so still have the retro feel, yet gorgeous view. Staff is super accommodating and kind. We stayed in Room 39, which we liked, although a loud pump or air conditioning unit above us was quite present; it kind of became background noise after a while. A major suggestion I have for the hotel — and all area tourist destinations — is to be as eco-friendly as possible. Many visitors seek to vacation as sustainably as possible, as more and more people become aware of their individual or collective carbon footprint (admittedly just driving or flying somewhere doesn’t help). While we can’t be perfect, we can’t do it alone, and tourist destinations can be a powerful ally in sustainability and keeping their area beauty clean and safe — it’s in their interest, after all, and makes them look good. When I asked where to recycle, nobody knew. There wasn’t any recycling there on site and they didn’t know where on Anna Maria Island one could do it. So, a simple addition to the welcome brochure in the rooms — or possibly a handout “Enjoying Beautiful Anna Maria Island Sustainably” once you check in. Explain where/what to recycle if not on the property. How about reusable metal water bottles and/or cotton tote bags with the Bali Hai logo on them? Given free at check-in or for sale for a low price. It would give the hotel extra publicity and build the eco-chic flair of the business. Instead of constantly using loud, gas-blowers on the walkways (which blow toxic particulate matter and exhaust all over), why not try a broom or electric gas blower? Instead of plastic straws, how about paper? It is becoming more and more chic to be Earth friendly, and many people like to know that the money they are spending doesn’t go partly toward unsustainable practices. Perhaps you could glean some helpful hints from other eco-minded hotels, or consult with the local sustainability committee? Some of these organizations might even be able to collaborate with you. There may even be tax incentives or a spotlight article in the newspaper (which would bring extra healthy publicity) for your initiatives. Thank you for the notice on being green concerning used towels. It is a start. Overall an excellent (albeit slightly expensive) place to stay. They are missing an opportunity though by not incorporating some very helpful, easy green ideas. We actually came because a member of our family needed cancer treatment nearby, so a nice place to recover. "
"Bali Hai is a beachside hotel that advertises as a fully renovated and rejuvenated, modernized property- but severely mis represents itself, as some of the most high dollar, beach facing rooms have yet to be renovated, and that is conveniently not mentioned (until you are charged $600 for one night and have to check into a room resembling a Howard Johnson with no forewarning or recourse). While the view softened the blow of how outdated (and dirty) the room was, unfortunately the customer service myself and my friend experienced while on the property of the Bali Hai hotel left us astonished and in awe of the fact that we had been charged SO much money for our stay. Not one employee appeared to be over the age of 21 years old, and if they were, they certainly did not act like it. We purchased Ice cream at the front desk and asked for spoons, only to be told they didn’t have any, why sell food when you have no utensils to offer your guests? We had to call the front desk to get a wifi password, and waited on hold for 15 minutes, we went into the bar to get a drink and waited unattended for gaps of time for the bartender to return. At check in, we specifically asked what time check out was, as the email specified 10am, and we were verbally told we could check out at 1pm the next day. At 10:30am the next morning, someone knocked on our door and said checkout was at 10am (which we would have been fine with, had the front desk not negated this information the day before and told us 1pm). We quickly rushed to grab our things and went to check out. We were met with a crabby, disgruntled employee who mockingly asked us ‘how was everything’- the second we started to vocalize our discontent (with the room, and the sub par service we had received)- the employee dismissed us, pulled the key from our hand and turned her back to us. Ive experienced more polished customer service in a 7-11. We asked to speak to a manager as this behavior left us (two professionals trying to have a relaxing girls weekend away from our busy careers and families), completely astonished, the manager was not on property but called us (an hour and a half later) and had worse of an attitude than the employee, not to mention completely defended the behavior of the employee. The manager even said that she pulled security footage and saw that we checked out late- which felt like a massive invasion of privacy. My recommendation to Bali Hai- if you want to market yourselves as a modernized, zen oasis on the beach, you should finish your renovations, or at least make it clear that some rooms are FAR from renovated, and hire a staff that can uphold these forward thinking values and put a real emphasis on customer service. There was also absolutely no recycling on property which was unacceptable from a hotel trying to portray itself as modern."
"Me and my husband of 10 years had the most amazing time at The Bali Hai. We made our reservation months prior with Andrea, who was super sweet and helpful. When we arrived there was a bottle of wine and lovely card wishing us a Happy Anniversary. I cant believe she remembered! A little gesture like that goes a long way. The next day we were able to thank her and she recommended one of our now favorite restaurants on Anna Maria Island. This trip was hands down the best! Everyone was friendly, the beach was so calm and relaxing and the room was gorgeous! We had such a great time. I just want to thank Andrea and all the staff at Bali Hai for making this trip so special!"