9-15 Bedford Street, Belfast, County Antrim, United Kingdom
"Stayed here in December for a double celebration...my birthday and a promotion. I originally had my name down to stay here for being a key worker incase i was unable to go home, so i was really looking forward to staying here for my birthday instead of necessity as a key worker. Upon arrival we were told to "wait there" as we stood in line...we weren't going to come forward to the desk until we were called, however it was a very abrupt welcome... We then got to the room and no mention of my birthday, no note or anything. Very disappointing... i have worked all year and this was my first hotel stay in months and i was so disappointed. The windows were dirty, there was face marks on them, the toilet seat was loose and there were dirty marks along the bath tub, also when i went to take my hastings duck...he was dirty and filled with water.... so obviously not clean! I was so disappointed in the cleanliness of the room, considering this hotel was for key workers like myself during the height of the covid crisis. We then went for drinks in the observatory and my husband had to said to the waiters about it being my birthday and they later placed a patisserie plate in front of me saying "there you go" again no mention of my birthday,.. The room as comfortable and a good size, however it was expensive for what it is,,,ive travelled extensively around the world and i think this was the first time ive ever saw a £5 charge for ice to your room... The only really good thing about the hotel was the staff at breakfast and the breakfast itself was lovely. Upon check out we were never asked how our stay was...and we were also charged extra for the beer bucket to our room, which we had to sort out. Overall not a very pleasant stay, despite me looking so forward to it, I wont be back anytime soon."
The executive room was a little small after I entered, so I upgraded the suite on the spot~ The price is very affordable. If you are interested, you can consider upgrading the room on site
I stayed in a suite on the 22nd floor for three nights. The hotel is the highest building in Belfa, so the view is still very good~
The hotel’s service staff are also very nice and will be very enthusiastic to help~ Overall very good, better than many hotels in the UK at the same price"
"Stayed here Wednesday 16 December for one night. Lovely hotel, excellent staff, great food. Well set out for COVID with plenty of spacing, lots of sanitiser in public places and staff all wearing masks. Rooms are lovely and spacious with air-con to regulate room temperature. Huge bed, and good bathrooms. The Espa products in the bathroom are gorgeous. Will definitely return."